IT Support Technician - Onsite

Starting pay for this job is $26.00/hour. Employee pay will vary based on factors such as qualifications, experience, skill level, competencies, and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.  Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. FreshRealm  At FreshRealm, we aspire to be the most optimized fresh meals solutions platform in the world. Fresh meals are our focus, and we are passionate about transforming this rapidly growing category, bringing fresh to everyone, every day, everywhere. FreshRealm develops, sources, commercializes and assembles fresh meals, including meal kits, ready-to-heat and ready-to-cook offerings. We partner with leading direct-to-consumer brands, national grocers, and top convenience, club, and food service companies to deliver the very best meals to their customers. Our customer’s success is our success. If you are a growth-minded leader who thrives in an entrepreneurial environment at a company transforming an industry, FreshRealm is the perfect fit for you.  Overview We are currently seeking a dedicated IT Support Specialist to enhance our technical support team. The successful candidate will possess a robust background in IT support, demonstrating a keen understanding of networking protocols, hardware troubleshooting, and software management. Expertise in managing multifunction printers, thermal printers and proficiency across various operating systems, including iOS, MacOS and Windows 10/11, is essential. Familiarity with Google Workspace, Active Directory and ITSM tools such as Jira and Confluence will be advantageous. Key Responsibilities: Serve as the initial point of contact for resolving hardware, software, and application issues for all users Ensure timely and effective resolution of Service Desk tickets in adherence to Service Level Agreements (SLAs) Facilitate the onboarding process for new hires, including account provisioning and de-provisioning, with a focus on excellence in service Diagnose technical issues, leveraging available tools and adhering to established procedures and policies Install, configure, and maintain multifunction and thermal printers, ensuring operational efficiency Oversee network performance and security, implementing best practices for IT infrastructure Manage and resolve issues with iOS, MacOS, Windows, and Android-based handheld scanners Provide support outside of standard working hours, including after-hours and weekends, as required Qualifications: A minimum of two years’ experience in an IT support capacity Comprehensive knowledge of networking principles, including configuration and troubleshooting techniques Hands-on experience with multifunction printers and thermal printers Proficiency in administering iOS, MacOS, and Windows platforms Exceptional problem-solving abilities Excellent communication skills, both verbal and written Capability to operate autonomously and collaboratively within a team environment Education: High School Diploma or GED equivalent Preferred Certifications: CompTIA A Network Security JamfPro Certification What We Offer Comprehensive benefits package for full-time employees including medical, dental, vision, pet insurance and legal insurance  401(k) with company match that is immediately vested Life and ADD insurance Opportunities for career growth with a dynamic company Time away from work   KEY COMPETENCIES Learning Agility - the willingness and ability to learn from experience, and subsequently apply that learning to perform successfully under new or first-time conditions. Drive for Results - Can be counted on to deliver on what is required to advance the company; takes ownership of work from start to 100% finished work, brings others along with focused intensity Functional Skills - Possesses top level relevant, usable, experience and knowledge with the ability to establish themself as the best performer in the industry, at their role and level Courage - Prioritizes actions and decisions that move the company forward without hesitation around moments of uncomfortableness; laser focused on the tasks at hand that makes any conflict that could get in the way of that an afterthought Thoughtful - In-charge of the room, establishes clear directions in all forms of communication, inclusive, motivates, and in service to others Business Athlete - Understands and can execute on and expand FreshRealm's competitive edge strategies, knowledgeable about current and future industry dynamics, knows the competition, winner #LI-Onsite