Job Title: Assistant Store Manager
Department: Store Operations
Minimum Pay: Based on experience
Job Summary:
The Assistant Store Manager works to support the success and profitability of the store. They are responsible for leading the day-to-day operations of the store in the absence of the Store Manager. They hold a crucial role because they provide leadership and guidance and enforce standards and policies for store personnel when the Store Manager is away from the store. The Assistant Store Manager is responsible for supporting the Store Manager in leading, facilitating and completing all store level tasks including food preparation, cash register duties, customer service, cleaning and all other related functions. The Assistant Store Manager ensures an exceptional customer experience by ensuring and demonstrating world class customer service.
Essential Functions
· Smile and greet customers in a friendly manner as they enter the store. Provide a fast, friendly and enjoyable experience for all customers. Respond to and resolve customer requests or complaints in a timely and efficient manner. Engage each customer genuinely and thank them for their business.
· Operate a cash register adhering to all Company policies and standards. Maintain proper cash levels and follow all cash handling and shift change processes and procedures to ensure no cash shortages occur.
· Supervise the day-to-day task assignments and performance for all team members. Assist with all matters pertaining recruiting, hiring, training, coaching, and employee engagement and performance management.
· When necessary, assist the Store Manager with planning and preparing work schedules and coordinating daily activities to serve the needs of the store.
· Monitor and report all competitive fuel prices every morning and as changes occur. Ensure gas price changes are made accurately and timely.
· Interact with and motivate team members to drive sales plans, promotions and programs in order to meet store objectives.
· When necessary, order stock adhering to par levels and plan-o-grams. Ensure vendors do not overstock or bring in unauthorized product.
· Complete daily reports and paperwork entry correctly and timely.
· Research cash shortages and report violations to the Store Manager or District Manager.
· Prepare deposits according to Company Policy and deliver deposits to the bank on a daily basis.
· Adhere to and enforce federal and state laws, and company policy regarding the sale of alcohol, tobacco, lottery and all other age restricted products.
Qualifications:
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