What are the responsibilities and job description for the Service BDC Representative position at Friendly Ford - Las Vegas?
About the Company:
Friendly Ford - Las Vegas is a reputable automotive dealership located in Las Vegas, Nevada. We are committed to providing exceptional customer service and strive to create a positive and welcoming environment for both our customers and employees. Join our team and be part of a company that values integrity, teamwork, and customer satisfaction.
Description of the role:
As a Service BDC Representative at Friendly Ford - Las Vegas, you will play a crucial role in assisting customers with their service needs. You will be responsible for scheduling appointments, answering phone calls, and providing exceptional customer service to ensure customer satisfaction.
Responsibilities:
- Schedule service appointments and maintain the service appointment calendar
- Answer phone calls and address customer inquiries in a professional and friendly manner
- Provide accurate information about services, pricing, and availability
- Coordinate with the service department to ensure smooth workflow and timely completion of service requests
- Follow up with customers to ensure their satisfaction and address any concerns
Requirements:
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Inbound and outbound phone call experience preferred but not necessary, auto industry a plus
- High school or equivalent (Preferred)
- Sales Experience: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
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Appointment setting skills
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CRM Skills a plus
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Superior communication and customer service skills
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Excellent follow up skills
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Self-motivator
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Bilingual (Spanish) major plus
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Must have a clean & valid driver’s license
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Must be willing to submit to a drug screen prior to employment
Benefits:
- Competitive compensation ranging from $3000 to $6500 per month
- 401(k)
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401(k) matching
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Dental insurance
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Employee discount
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Health insurance
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Life insurance
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Paid time off
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Retirement plan
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Vision insurance
Equal Opportunity Employer Statement: Friendly Ford - Las Vegas is an equal opportunity employer. We value diversity and inclusion in our workplace and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing a fair and inclusive work environment for all employees.
Salary : $3,000 - $6,500