Office Specialist II

Job Description

• POSITION PURPOSE
  • An Office Specialist II is responsible for performing a variety of essential business functions at multiple Clinic locations including, but not limited to: Admitting; ICD-9/ICD-10/CPT/HCPCS coding; Medical Records facilitation; Check In/Out; Cashier; Communications; and Managed Care Referrals and Pre-certification.
• MINIMUM EDUCATION REQUIRED
  • Associate Degree: Health or Related Business Field (Preferred)
• MINIMUM EXPERIENCE REQUIRED
  • 1 to 3 years
• LICENSES / CERTIFICATIONS REQUIRED
  • Valid Driver’s License
• KNOWLEDGE, SKILLS & ABILITIES REQUIRED
  • One (1) to three (3) years of business office experience in a healthcare environment in billing, insurance and/or collections and customer service.
  • Knowledge of medical terminology preferred.
  • Knowledge of ICD-9, ICD-10, CPT and HCPCS coding required for billing preparation.
  • Familiarity with computer programs/software for internet, email, word documents, coding and billing.
  • Excellent written and verbal communication skills.
• PRINCIPLE ACCOUNTABILITIES AND ESSENTIAL DUTIES

  • Receives and processes information to facilitate customer requests demonstrating Froedtert South values in all interactions;

  • Performs business functions to support positive financial outcome(s) in the following areas.
    • Admitting functions including: Demographic and insurance card updates;
    • ICD-9/ICD-1-/CPT/HCPCS coding - Clinic, Nursing Home and Hospital Charges;
    • Cashier - Daily Deposits;
    • Check In/Out - Co-pay and Outstanding balance collection;
    • Communications - Telephone etiquette;
    • Managed Care Referrals and Pre-Certification #cb

Froedtert South is a comprehensive regional healthcare system that has served southeastern Wisconsin and northern Illinois communities for more than 100 years. Froedtert South provides services primarily through the Froedtert Kenosha Hospital and the Froedtert Pleasant Prairie Hospital and several other clinic locations.

Froedtert South is an Equal Opportunity Employer. Froedtert South does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are made on the basis of qualifications, merit, and business need.

Qualifications:

+ Associate Degree: Health or Related Business Field (Preferred) * MINIMUM EXPERIENCE REQUIRED + 1 to 3 years * LICENSES / CERTIFICATIONS REQUIRED + Valid Driver's License * KNOWLEDGE, SKILLS & ABILITIES REQUIRED + One (1) to three (3) years of business office experience in a healthcare environment in billing, insurance and/or collections and customer service. + Knowledge of medical terminology preferred. + Knowledge of ICD-9, ICD-10, CPT and HCPCS coding required for billing preparation. + Familiarity with computer programs/software for internet, email, word documents, coding and billing. + Excellent written and verbal communication skills.

Responsibilities:

+ An Office Specialist II is responsible for performing a variety of essential business functions at multiple Clinic locations including, but not limited to: Admitting; ICD-9/ICD-10/CPT/HCPCS coding; Medical Records facilitation; Check In/Out; Cashier; Communications; and Managed Care Referrals and Pre-certification., + Receives and processes information to facilitate customer requests demonstrating Froedtert South values in all interactions; + Performs business functions to support positive financial outcome(s) in the following areas. o Admitting functions including: Demographic and insurance card updates; o ICD-9/ICD-1-/CPT/HCPCS coding - Clinic, Nursing Home and Hospital Charges; o Cashier - Daily Deposits; o Check In/Out - Co-pay and Outstanding balance collection; o Communications - Telephone etiquette; o Managed Care Referrals and Pre-Certification #cb