Store Manager

Job Details
Level
Management

Job Location
Osceola - Osceola, WI

Position Type
Full Time

Travel Percentage
Up to 25%

Job Category
Retail

This position contributes to the Company Mission and Quality Policy by making decisions and performing tasks that support the goals and ideals of Frontier Ag & Turf. This at-will position includes goals and tasks as outlined below, and any other job duties that are required to meet the objectives of the company.

OBJECTIVES:

• SAFETY first is our safety policy. All employees are to remain vigilant in working safely, maintaining a safe work environment, and watching out for the safety of co-workers and customers. Keeping safe work practices in the forefront of our minds will lead to a more productive and cohesive workplace.
• Incorporate QUALITY into all our operations. We are committed to maintaining the highest of standards in the work that we do. We continue to improve ourselves in the knowledge we acquire to do our jobs and strive to exceed our customers expectations. We want to do every task right the first time.
• CUSTOMER SERVICE to our customers, both internal and external, is our number one priority. We continually strive to deliver our products and services to meet the needs of all Frontier Ag & Turfs customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES/STORE MANAGEMENT:

• Develops and maintains a positive relationship with all existing and new customers and resolves any elevated customer issues
• Ensures that appropriate communication takes place within and across all departments at the store. Leads regular department management staff meetings
• Models the dealership values, principles, vision, and mission within their location
• Supports Upper Management in implementing changes in any department within the location
• Ensures the successful planning and execution of marketing activities and events
• Oversees maintenance, security and a professional appearance of the facility and property
• Other duties as assigned

This position may also require selling new and used agricultural goods or turf/utility or CCE equipment or both. All to include selling, receiving and delivery of parts, accessories, and attachments. These responsibilities may include but are not limited to:

• Represents the Dealership in the sale of Large Ag, Small Ag /Turf equipment to customers in a defined sales area
• Recognized as a Go To person for Large Ag or Small Ag growth initiatives and training
• Creates, develops, and maintains customer accounts in the Large Ag or Small Ag / Turf segments
• Knows and follows a defined sales process
• Maintains product knowledge on Large Ag or Small Ag and Turf equipment and reports on competitive marketing and product activities
• Understands various JDF financing options available on Ag and Turf equipment
• Provide complete customer service by accurately determining the needs of the customer as it relates to parts and service support
• Provide timely and accurate technical support/information to customers (internal and external)
• Work closely with the Service and Parts Departments to supply service parts as needed, promote additional sales opportunities, facilitate attachment sales, maintain accurate inventory counts, and offer customer service support when needed
• Maintain a clean and safe work environment for our employees and customers. Create an enticing retail sales environment for our in-store customers
• Keep accurate records of inventory receipted-in and sold in order to maintain accurate inventory levels
• Maintain the condition of company vehicles, inventory, equipment, and tools
• Must maintain current knowledge of John Deere and competitive products by successfully completing required training

ATTITUDE AND TEAMWORK:

• Must work cooperatively with co-workers
• Must follow all company policies
• Must maintain and promote a positive work environment
• Must be dedicated to supporting the Company Mission and Company Objectives
• Must represent the company in a professional manner by maintaining a professional appearance, professional and respectful communication, and actions in the work environment and in the community at large

EDUCATION AND/OR EXPERIENCE:

• 5 years experience in a retail environment
• 1 additional years experience as a parts or service manager or in a sales role preferred
• Familiar with John Deere and competitive products
• Experience dealing with elevated customer issues
• Ability to lead and motivate others
• Knowledge of financial metrics, marketing experience and a solid understanding of sales, parts, and service operations
• Solid analytical, business planning, problem solving, and communication skills

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing to duties of this job, the employee is regularly required to:

• Stand for 8-10 hours
• Lift up to 75 pounds occasionally
• Walk continuously
• Bend frequently
• Climb frequently
• Twist frequently
• Kneel frequently
• Use fine motor skills frequently

Specific vision abilities required by this job include:

• Close vision
• Peripheral vision
• Depth perception

SOCIAL WORK ENVIRONMENT:
Employee shall work in a non-hostile work environment. That is, the employee is expected not to engage in any activity that unreasonably interferes with performance of any other employee, such as sexual harassment, discrimination, verbal or physical intimidation, or any type of violent act or threat.

Frontier Ag & Turf is an EEO Employer

Job Type: Full-time

Work Location: Multiple Locations