Manager, Innovation

Why Work for Frontier Airlines?

At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it’s our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need – saving them money along the way.

What We Stand For

Low Fares Done Right is our mission and we strive to bring it to life every day. Our ‘Done Right’ promise means delivering not only affordable prices, but making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers - we’re not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.

Work Perks

At Frontier, we like to think we’re creating something very special for our team members. Work is why we’re here, but the perks are nice too:

• Flight benefits for you and your family to fly on Frontier Airlines.
• Buddy passes for your friends so they can experience what makes us so great.
• Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.
• Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.
• Enjoy a ‘Dress for your Day’ business casual environment.
• Flexible work schedules that support work/life balance.
• Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1st of the month following your hire date.
• We play our part to make a difference. The HOPE League, Frontier Airlines’ non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.

Who We Are

Frontier Airlines is committed to offering ‘Low Fares Done Right’ to more than 100 destinations and growing in the United States, Canada, Dominican Republic and Mexico on more than 350 daily flights. Headquartered in Denver, Frontier’s hard-working aviation professionals pride themselves in delivering the company’s signature Low Fares Done Right service to customers. Frontier Airlines is the proud recipient of the Federal Aviation Administration’s 2018 Diamond Award for maintenance excellence and was recently named the industry’s most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies.

What Will You Be Doing?

The Manager of Innovation is responsible for implementing a variety of creative practices and processes to increase Frontier’s efficiency and productivity and enhance the customer experience in airports.

Essential Functions

• Design and present a clear vision and innovation strategy for the organization through collaboration with various departments
• Identify cutting edge technology and methods with sound business value to continuously improve operational performance and the customer experience.
• Think across diverse platforms to form multiple strategies
• Automate tasks and procedures wherever possible to achieve optimum staffing and process efficiency
• Determine and promote creative solutions and opportunities for cost-effective company growth
• Enable self-service for customers to improve the overall end-to-end experience through technology and other innovative methods
• Research new product innovations and develop business cases with positive ROI
• Continuously adjust airport design, technology, and staffing to be lean and efficient
• Ensure the integrity of revenue generation through improvements to process and technology
• Liaise closely with airport authorities, regulatory bodies, business partners, and technology providers to optimize operational efficiencies and the customer experience
• Successfully introduce new ideas, change certain dimensions of a particular business, and create a substantial amount of new value for the organization and our customers.

Other Functions

• Work closely with ACS leadership to understand, define and develop appropriate plans or processes for department initiatives
• Act as a leader/project manager over assigned projects, to include all levels of the organization
• Establish and maintain a positive working relationship with ACS and Business Partner personnel to better understand and address technology needs and enhancements.
• Qualifications
• Bachelor’s Degree in an IT, Project Management or Busines discipline, or 5 years of experience in a relevant field required
• Master’s degree preferred
• Management experience with emphasis on technology and innovation preferred
• Relevant airline, airport or aviation experience required.

Knowledge, Skills and Abilities

• Ability to travel on company-supported initiatives up to 25% of the time
• Ability to define problems and work through solutions in a collaborative environment
• Highly ethical and trustworthy leader with professional demeanor that will represent the Company to critical external audiences to support Company goals
• Aptitude to synthesize and present complex matters to varying audiences
• Strong ability to manage multiple competing priorities, projects, and deadlines
• Demonstrated ability to effectively negotiate complex arrangements
• Excellent communication (both oral and written) and presentation skills to all levels of the organization
• Excel at team building and cross departmental collaboration
• Open to new ideas and willing to listen to input
• Attention to detail
• Possess curiosity, creativity, and collaboration

Equipment Operated

Competency and comprehensive knowledge of standard office equipment and various industry airport equipment (ticketing and baggage).

Work Environment

Typical office environment adequately heated and cooled.

Some travel required.

Physical Effort

Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently.

Supervision Received

General Direction: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.

Positions Supervised

None

Salary Range

$92,880.00 - $116,100.00

Workplace Policies

At Frontier Airlines, we wholeheartedly support and have a strong commitment to Equal Employment Opportunity (EEO) and Affirmative Action. Frontier is committed to providing equal employment opportunities for all persons regardless of race, color, religion, gender, gender variance, sexual orientation, age, genetic information, marital status, national origin, citizenship status, disability, military, veteran status, and any other basis protected by federal, state, or local laws.

Diversity is an essential part of our success. Our company flourishes because of the unique backgrounds, skills and ideas that our team members contribute every day. We salute and actively recruit veterans. Military experience is valuable and transferable to many of the positions essential to the operations of our airline.

Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.

COVID Vaccination Policy for New Hires

Where permitted by applicable law, all candidates must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based jobs, if not already employed by Frontier Airlines. Proof of vaccination will be required at hire.

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.