Responsible for handling member service activities in a credit union branch. Maintains a friendly demeanor and serves as a knowledgeable resource with each interaction. Provides expert support to members including information on our products and services, technical assistance, and financial transactions as requested. Ensures member has the products and services needed to benefit their financial status. Seeks to provide one-visit resolution or when applicable refers members to subject matter experts. Provides Frontier Credit Union members’ proactive, professional, and knowledgeable service while maintaining efficient completion of credit union business activities. This position is for a "Floating Teller" that will be based in Arco, but may need to cover at Challis and Pocatello branches on occasion.
Essential Functions:
Promptly greets and interacts with member.
Identifies and responds to member’s needs with expert level knowledge of credit union’s products and services, promotions, operational practices, policies, procedures, and team members.
Actively and professionally cross-sells beneficial products and services to enhance the financial success of our members.
Accurately and efficiently completes financial transactions upon the request of members.
Researches and resolves discrepancies and account errors. Works other departments to obtain information and/or to correct transactions.
Consistently makes positive contributions to meet/exceed personal, team, and organizational goals.
Provides exceptional internal and external member service.
Understands, applies, and complies with all Credit Union Policies and Procedures, State and Federal laws and regulations, and adheres to requirements set forth by the Bank Secrecy Act (BSA).
Assists area personnel with related functions as needed.
Completes other assigned duties commensurate with position.
Requirements
High school graduate or equivalent and six months of customer service experience required. Financial industry and/or sales experience preferred
Knowledge of Credit Union products and services and demonstrated ability to cross-sell; Good verbal and written communication skills, familiarity with PCs and standard software
Strong interpersonal and public relations skills; Communicates with courtesy, tact, and diplomacy in person and over the phone; exercises discretion on credit union matters
Possesses excellent judgement, creative problem-solving; Able to explain reason and process of resolution
Works effectively on own and as part of team
Ability to read and carry out various written instructions and follow verbal directions
Calmly and professionally handles different personalities from diverse cultures at various levels within and outside of the organization and demonstrates highest levels of member service
Promotes and applies the highest professional and ethical standards, and fair treatment of others
Demonstrates extreme accuracy, efficiency and quality, effectively handles multiple tasks and changing priorities
Reports to work regularly; maintains reliable and timely attendance. Available to work days and hours as dictated by business needs
Must have a valid driver's license and reliable vehicle.
Bilingual (English/Spanish) preferred
Must be able to pass a background/credit check upon acceptance of offer of employment.
Physical Requirements:
Essential duties require ability to hear, see and speak. Bend, sit, or stand to perform primarily sedentary work with limited physical exertion; occasional lifting up to 10 lbs. Operate routine office equipment including computer terminals, keyboards, telephones, copiers, and calculators. Work on computer for up to 8 hours per day. Some locations may require ability to climb or descend stairs with minimal assistance in emergency situations.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
Sign up to receive alerts about other jobs that are on the Teller career path.
Click the checkbox next to the jobs that you are interested in.
Sign up to receive alerts about other jobs with skills like those required for the Teller.
Click the checkbox next to the jobs that you are interested in.