Fraud Investigator

Overview

The Fraud Investigator is responsible for assessing various situations and identifying risks to Frontwave and its members related to fraud. The Fraud Investigator requires the ability to triage work assigned; conduct research utilizing various methods and provide clear and timely documentation of all findings. The Fraud Investigator must be analytical and focused with the ability to analyze transactions, documents, and reports. The Fraud Investigator collaborates with various teams throughout Frontwave to assist with the investigation and deterrence of fraud. Remains current with industry fraud trends, using knowledge and experience to investigate and detect fraud in order to prevent losses.

 

About Frontwave Credit Union:

Frontwave Credit Union is a member-owned not-for-profit financial institution serving San Diego, Riverside, and San Bernardino counties. Founded in 1952, we have grown to 13 branches with 120,000 members and manage over a billion in assets. At Frontwave Credit Union, we are focused on creating consumer solutions to provide our members and the communities we serve with products and services that enhance the quality of life for our members through exceptional service and the progressive application of technology.

 

What’s In It For You:

• Competitive pay, 401k matching, mortgage and auto discounts.
• 9-27 days of PTO per year (based on tenure) and 10 paid holidays.
• Affordable medical, dental, vision health plans, and Flexible Spending Account.
• Employee Assistance Program with a variety of services.
• Career development, training, and coaching, mentoring; tuition reimbursement up to $4,000/year.
• Culture of excellence and continuous improvement.
• We strive to be the best place you’ve ever worked!

 

 

Responsibilities

Essential Duties and Responsibilities: Includes the following non-inclusive list. All duties are to be performed in compliance with applicable laws, regulations, and Credit Union policies and procedures:

 

• Monitors and investigates fraud alert transactions using transaction monitoring software.
• Conducts analysis of transactional data, assesses historical transaction data in order to make assumptions and decisions on irregular activity.
• Monitors potential operational loss areas and analyzes operational losses and fraudulent activity.
• Monitors and arrange for recovery and/or restitution of losses incurred by criminal or fraudulent activities.
• Performs reviews utilizing various tools and reports to identify potential fraudulent activities.
• Reviews and investigates potential fraud cases.
• Writes investigative reports and declarations.
• Files criminal reports with state, federal, military, and local law enforcement.
• Collects and stores evidence from internal and external sources for criminal prosecution cases, including documents, check copies, surveillance photos and any and all other items that could be considered evidence.
• Contacts and interviews members, related financial institutions, credit union employees, law enforcement officials, prosecutors, suspects, and any and all potential witnesses and victims in regards to external and internal investigations.  Provides excellent member service.
• Stays current on existing and new laws and regulations relating to industry trends, internal and external fraud, terrorism, information security, state, federal and agency rules and regulations.
• Verifies adherence to credit union policies, procedures and processes.
• Monitors the effectiveness of internal systems and develops recommendations to address system weaknesses.
• Presents reports and recommendations to management. 
• Other duties may be assigned. 

Qualifications

Education and/or Experience

High School Diploma or general education degree (GED). Associates Degree in Criminal Justice, Business or related experience is preferred.

Four plus years experience in fraud investigations field. Experience in dealing with state, federal or local law enforcement agencies on investigation of financial crimes or fraud, and criminal case filings preferred.

At least one of the following professional certifications or willingness to obtain within six (6) months of hire: Certified Fraud Investigator, California Financial Crimes Investigators Association (or) Certified Financial Crimes Investigator, International Association of Financial Crimes Investigators, Certified Fraud Examiner, Association of Certified Fraud Examiners, Licensed Private Investigator.

 

Salary Range: $21.85/hr- 32.78/hr

Service Excellence Standards

When joining Frontwave Credit Union, you can expect to be a part of a workforce committed to the following Service Excellence standards: • We see it. We own it. We get it done. • We ignite positive experiences. • We do things right every time. • We are collaborators - united, cohesive and engaged • We innovate and evolve. • We create memorable experiences for life. • We starts with me.