Service Manager

Federal Signal Corporation (NYSE: FSS) builds and delivers equipment of unmatched quality that moves material, cleans infrastructure, and protects the communities where we work and live. Founded in 1901, Federal Signal is a leading global designer and manufacturer of products and total solutions that serve municipal, governmental, industrial and commercial customers. Headquartered in Oak Brook, IL, with manufacturing facilities worldwide, the Company operates two groups: Environmental Solutions and Safety and Security Systems. For more information on Federal Signal, visit: www.federalsignal.com.

Job Summary:

The Service Manager will manage and oversee the daily operations of the Service Department. Responsibilities include managing service team, resolving customer issues, and implementing process improvements. This individual will collaborate with various departments to streamline operations and maintain customer satisfaction. Additionally, the Service Manager monitors performance metrics and provides leadership and support to achieve organizational goals.

Responsibilities:

• Manage and oversee the daily operations of the Service team
• Receive units for service, gathering information from customers on what repairs are required
• Organize workflow of service repairs by distributing work to technicians
• Oversee the delivery of services to clients, ensuring adherence to quality standards, and company objectives
• Generate service quotes based off of assessment provided by the service technicians
• Create, edit, and update work orders through EIQ
• Collaborate with various departments and management team to streamline operations and maintain customer satisfaction
• Provide guidance, direction, and mentorship to service team
• Compile and analyze service performance including review of planned work, quoted work, and completed work
• Address customer concerns and escalations promptly, implementing solutions to resolve issues
• Review timecards and labor times
• Ensure that all service operations comply with the safety program
• Provide the appropriate safety training to team
• Conduct daily morning meetings to discuss upcoming work, safety, and performance
• Other duties as assigned

Direct Reports:

• All Service Technicians

Qualifications:

• High School Diploma or GED
• 1 years’ experience in a related role preferred
• Advanced computer skills
• Strong verbal and written communication skills
• Efficient time management and organizational skills with the ability to prioritize

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)