What are the responsibilities and job description for the Technical Support Specialist position at FSX Equipment?
Qualifications
Familiarity with electrical concepts
Familiarity with pneumatic concepts
Ability to read and follow wiring and pneumatic diagrams
Experience in customer service
PLC knowledge
Mechanical aptitude or familiarity with FSX products
Experience using Word, Excel, Outlook, and Sage
Job Description
This job requires the ability to answer customer calls in a professional manner, listen to and comprehend the issues that the customer is having. Know how to troubleshoot in order to help solve problems. Communicate clearly and effectively through verbal and written means with the help of diagrams for customers to use to troubleshoot their machines. You will be expected to accurately quote parts and determine the warranty.
There will be expectations that after receiving purchase orders you will be able to prepare an invoice and update files and warranty documents.
You will be asked to pull inventory parts and package them or be able to effectively communicate this need to others. And prepare shipping labels.
Help customers find what they need when looking for parts.
Read baselines chart and work with customers to provide new baselines and discuss what their readouts mean.
Product knowledge - Develop comprehensive knowledge of all FSX products.
We provide on-the-job training.
Benefits
Medical, Dental, Retirement, Vacation, Holidays
Hourly Wage
Start $19.00-$21.00 depending on experience and background
90 days $1.00 increase
1 year $1.50 increase
Position reports to the Production and Service manager
Contact
Ryan Nielson 360-691-2999
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Granite Falls, WA 98252: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location