District Service Manager

Overview

The Graphic Communications Division of FUJIFILM North America Corporation is the largest graphic distributor in the US. We deliver world class, state of the art solutions for Ink Jet Printing, Digital Printing, Wide Format, Offset Plates, Packaging, and a full range of traditional Offset supplies. In addition, we are the industry leader in Color Standardization and G7 implementation. 

The ideal candidate would be located in Dallas, TX.

The District Manager will report to the Regional Support Manager and be responsible for planning and directing equipment installation and servicing to toner equipment customers based within an assigned territory.  Manage day-to-day activities of Field Service Technician (FST), to meet internal and external customer expectations.  The District Manager will reinforce Fujifilm’s leadership values by transforming his or her assigned district into a customer focused, proactive operation that will help drive Fujifilm’s business.

External US

Responsibilities

• Direct the FST equipment installation process to ensure timely and quality performance
• Work with FST and Technical Advisor Group to provide resolution to escalated customer problems
• Manage daily activities of assigned customer support group
• Develop strong working relationships with internal and external customers
• Provide problem resolution to customers on escalated product issues.
• Interact with sales personnel to ensure technical services and support are properly delivered and all billing is clearly understood
• Direct skill set training for technicians to ensure that support is delivered at a high level
• Complete and submit service activity reports and paperwork timely to the appropriate group/department
• Communicate product issues to the Technical Advisor Group so they can be escalated to the manufacturer
• Participate in the interviewing, hiring, and performance management process for assigned FST’s
• Provide Sales assistance in demos and/or customer visits
• Attend training classes for product updates and new products
• Monitor critical accounts to accomplish quick and effective problem resolution
• Monitor weekly, monthly and annual reports and direct FST actions based on reported data
• Perform related duties as assigned by manager

Required Skills/Education

• HS Diploma or GED
• 3 years management experience
• 5 years field experience in in a technical service industry
• Experience with toner-based presses, inkjet equipment, color management, and/or prepress products and software applications
• Knowledge of current Graphic Arts Industry technology and trends
• Ability to work under highly stressful customer situations
• Ability to communicate with vendors and clients in an efficient and professional manner
• Outstanding customer relations skills
• Excellent problem-solving and decision-making skills
• Highly developed interpersonal skills and ability to work with others
• Ability to achieve corporate and departmental goals by effectively managing a geographic team and customer base
• Possess necessary skills/attributes to include excellent communication skills (both verbal and written),
• Working knowledge of a CRM tool and Microsoft applications
• Valid Driver’s License
• Ability to travel approximately 60%

Desired Skills

• Bachelor’s degree in related field
• Managed a group of 10 individuals
• 3 years of managing field service technicians for toner-based products
• Salesforce CRM

EEO/AGENCY NOTES

Fujifilm is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation, and any other status protected by federal, state, or local law.

To all agencies: Please, no phone calls or emails to any employee of Fujifilm about this requisition. All resumes submitted by search firms/employment agencies to any employee at Fujifilm via-email, the internet or in any form and/or method will be deemed the sole property of Fujifilm, unless such search firms/employment agencies were engaged by Fujifilm for this requisition and a valid agreement with Fujifilm is in place. In the event a candidate who was submitted outside of the Fujifilm agency engagement process is hired, no fee or payment of any kind will be paid. 

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