Bilingual Inside Sales & Service Coordinator Support

Description

Position Overview:

Under the direction of the Vice President, the Inside Sales and Service Coordinator Support is someone who performs and oversees a variety of account coordinating duties in accordance with company policies and procedures. This includes account creation, order processing, providing tracking and eta, in addition to misc. other support tasks. This position will require heavy use of Microsoft Office and SAP. This is a non-supervisory position.

Responsibilities:

The Inside Sales & Service Coordinator Support shall be comfortable with handling all these responsibilities.

Direct Sales Customer Relations:

· Collaborate with Sales Team on the following 

         o Conduct weekly call with Sales Reps to review open orders

         o Processing credit cards to release sales orders

         o Obtaining credit application and credit card auth forms

         o Obtaining tax exempt certificates

         o Shipping and installation information

         o Creating new quotes and updating existing ones

         o Assisting with paperwork and tracking

         o Become an additional contact for direct customer sales

         o Assist Sales Reps with scheduling additional meetings 

         o Follow order management process 

· Assist with maintaining Sales Force Data Base

· Seek, promote, generate, and communicate potential sales leads to outside sales staff

· Assist in scheduling, organizing, and attending tradeshows

· Assist in maintaining showroom

Dealer Sales:

· Maintain dealer information data base

· Process dealer purchase orders 

Operations:

· Ensure timely delivery of all outbound shipments and troubleshoot any problematic deliveries.

· Review freight invoicing for billing discrepancies.

· Coordinate and schedule pickups/deliveries.

· Coordinate and monitor international container and air shipments in conjunction w/ Sr Sales Mgr.

General Sales Support:

· Cross train with Inside Sales Coordinators for coverage 

· Assist and complete special projects as required

· Assist with customer visits to corporate offices or dealer meetings

· Communicate effectively and often with sales team, customers and all internal departments

Management Support:

· Assist in analytics, reporting, forecasting, and other related tasks.

Maintain Work Practices: 

· All paperwork and database entries filled out completely and accurately

· Maintain work area to 5S standards as posted in work area

· Maintains a professional image by projecting a positive and professional demeanor to all internal and external contacts

Marginal Job Functions:

· Follow all related SOP’s 

· Other duties and responsibilities as required or assigned

Service Support:

· Cross Train with the service coordinator to be able to troubleshoot, diagnose, and dispatch parts and service for customers with question or product issues.

· Act as overflow for the service coordinator to handling any excess calls.

· Able to act in the service coordinator role as needed in the event of an absence.

· Able to assist the service coordinator in taking apart and installing massage chair in the office or warehouse.

Requirements

Education:

· Associate degree or combination of equivalent of education and experience preferred

· Associate’s degree in business, Marketing or related field preferred

Experience: 

· Previous history in Lead Generation, Inside Sales and/or Sales Support preferred

· 2 years of experience in Administrative Support preferred.

· Previous history of working with operations and logistics preferred.

· Previous experience with face-to-face contact with wellness customers (business to business and/or end user)

Other Requirements:

· Proficient in Excel, Work, PowerPoint, Outlook, Internet, SAP

· Occasional domestic travel will be required

· Valid driver’s license is required

Benefits:

We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:

· Health & Dental Insurance

· Company paid Life Insurance

· 401(k)

· Paid Time Off benefits

· Product discounts

· Wellness programs

Salary : $23