IMT Support Technician

If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding! The position of an Information Media Technology Support Technician is responsible for deploying, building, securing and maintaining computing environments for faculty, staff and students. Essential Duties and Responsibilities: Provide outstanding customer service and technical support to students, faculty, and staff during any interaction Tasked with installing, supporting, and maintaining workstations, mobile devices, software applications and peripherals. Work with internal teams on technical escalations Documentation of common issues and technical operating procedures Other Responsibilities: Adhere to the polices and procedures of Full Sail University Maintain strict confidentiality of company and personnel information Demonstrate a strong commitment to the mission and values of the University Adhere to company attendance standards Perform other duties as assigned Supervisory Responsibilities: No Competencies: Experience with computing deployment strategies and tooling Knowledge of servers, virtualization concepts and storage area networks Experience with Microsoft Active Directory Proven experience with Device Management software Knowledge of virtual server technology and related software Knowledge of storage devices and storage area networks Understanding of file sharing practices on both Windows and MacOS Basic understanding of networking High level of attention to detail and organization skills Education and/or Experience: Minimum three (3) years relevant work experience in Information Technology Certificates, Licenses, Registrations: Not required but is a plus Computer/Equipment Skills: See competencies above Environmental Factors/Physical Demands: Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. May be subject to bending, reaching, kneeling, stooping, and lifting up to thirty (30) pounds. Operation of company vehicle and current valid drivers license also required. Full Sail is an Equal Opportunity Employer.