What are the responsibilities and job description for the IT Technician position at Furniture Mart USA?
Join our team as an IT Technician at Furniture Mart USA in Medford, MN!
This is an exciting opportunity for a self-motivated individual to start a career within IT. Make a difference by providing daily IT support to our internal users.
- Install, modify and repair computer hardware systems.
- Provide technical advice and support to system users in person, on the phone and online.
- Install hardware, monitors, keyboards, printers, and disk drives
- Assist in the customization and adaption of existing programs and infrastructure
- Assisting customers and staff with hardware and software challenges.
WHAT DO WE OFFER?
- $ Competitive Wages $
- Growth Opportunities – With our promote-from-within-first philosophy, our employees can grow with us as they develop their strengths, expand in their roles, and consider other promotional opportunities within the company!
- Excellent Benefits Package including Medical/Dental/Vision/Life/Disability/Flexible Spending Plan/Health Savings Account/Paid Time Off/Employee Assistance Program/Referral Bonus/Profit Sharing 401(k)Plan with Employer MATCH!
- Great Employee & Family Discounts on our beautiful furniture, mattresses, and accessories!
REQUIREMENTS/QUALIFICATIONS
- Problem-solving: This requires the use of critical thinking, as the IT Tech may need additional information that isn't provided in order to satisfy the customer or employee.
- Patience: Often the clients don't understand what is happening with their system and may not describe it properly. Patience will benefit the IT Tech in understanding the problem and working toward a solution.
- Communication: Communicating with clients, clearly stating the situation, following through with emails and phone calls and sharing resolutions will make the process flow smoothly.
- Endurance: Because IT Technicians can work long hours with complicated projects, the ability to stay focused on the objective is key. IT Techs may also be involved in the relocation of servers, hardware and peripherals that are important to the operation of the business.
- At least a one-year certification from college or technical school OR three to six months related experience and/or training; OR equivalent combination of education and experience
Furniture Mart USA is an Equal Opportunity Employer
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