What are the responsibilities and job description for the Salesforce Cloud BSA /Architect position at Fusion IT Inc?
Job Description
Salesforce Cloud BSA /Architect
Chicago, IL - On Site
Contract
Job Description :
Responsibilities
- Collaborate with Business leaders/users to translate their desired business outcomes into scalable processes, requirements & solutions
- Leverage business knowledge & expertise to identify gaps and recommend process improvements
- Facilitate discovery workshops to refine expected business outcomes & align on requirements
- Analyze and document requirements.
- Influence and gain alignment with key stakeholders on solution implementation
- Drive the solution redesign or greenfield implementation of CRM or CPQ applications
- Drive business requirements workshop with cross-functional team
- Clearly define problem statements, develop solution options, and present recommendations to key stakeholders to drive consensus
- Present solution design to executive leadership
- Deliver innovative solutions that will scale and reduce our tech debt footprint
Basic Qualifications
- Salesforce Service Cloud Certification
- Bachelor’s Degree or master’s degree in computer science and/or in Business Administration
- 7 years experience implementing Salesforce CRM applications
- 2 years of experience implementing Salesforce Service Cloud
- Experience with enterprise system implementations for global companies.
- Attention to detail with the ability to analyze and solve complex problems
- Experience in working on an agile scrum team
- Creative problem solver
- Excellent team player able to work with global cross functional teams
- Excellent written & verbal communication skills
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