Billing Analyst

Introduction

Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company?

We at FWI and Poppulo have come together to create the market’s most comprehensive omnichannel employee communications platform with unmatched personalization, measurement capabilities, and class-leading space management solution. For the first time, organizations can instantly connect with every employee -- both disconnected and connected -- wherever they work, through a single omnichannel platform.

The combined business currently serves 6,000 customers, connecting with and serving content to over 35 million employees in more than 80 countries.

Confidence can sometimes hold us back from applying for a job. But truly, there's no such thing as a 'perfect' candidate. We are a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if you meet the requirements of this role in the broadest sense and if this is a role that would make you excited to come to work every day.

The Opportunity

The Billing Analyst works within the Accounts Receivable team to invoice clients to specialized contract terms. This role requires a positive and proactive attitude, strong organizational skills, and an ability to handle a high volume of accounts. The Billing Analyst will need to maintain positive relationships with clients, our Internal Partners, and the Collections team. The role will be supporting our customers and Collection agents in resolving account issues preventing payment. This role is primarily focused on new projects, recurring contracts, administrative functions, and invoicing. The Billing Analyst is not a Management Position.

We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with FWI even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive.

Key Responsibilities

• Setting up new project contracts in the system for invoicing
• Analysing contract terms and special accommodations for contractual requirements
• Submitting customer requests to cancel services for review/retention efforts.
• Reviewing accounts for credit memo application.
• Working with Customer Success and Collection Analysts to clarify billing requirements preventing payments.
• Maintain account information, update as needed or requested
• Maneuver through multiple systems for invoicing
• Work with our internal partners for needs of a new contract/project to ensure billing success
• Troubleshoot systems related issues when they arise, present to managers and Business Intelligence.
• Maintain strong, positive relationships with clients regardless of current project status.
• Other duties or projects as assigned.

Candidate Expertise Required

• 1-3 years of related experience
• Strong Communications Skills, both written and verbal
• Ability to conduct large volume of communication with clients and internal partners
• Strong Organizational Skills Required
• Detail Oriented
• Intermediate Excel
• Familiarity with basic accounting principles
• Strong Computer Skills, comfortable working in cloud systems for a full workday

Soft Skills/ Nice to Have

• Experience with Salesforce.com
• Experience with Open Air
• Experience with Netsuite

Compensation range: $45,000 - $55,000

Why Us?

• A “Great Places to Work” listed company – so we really do value people
• Ability to meaningfully impact our business and play a key role in our success
• Flexible PTO and 10 days paid leave.
• Competitive compensation package
• Potential for career advancement in a fast paced growing organization
• Competitive Medical, Dental, and Vision Benefits and Monthly contributions to your Health Savings Account
• 401k with Employer Match
• Fun, flexible working environment
• Maternity, Parental, Adoption and Bereavement Leave. Funding towards adoption costs.
• Life Insurance

Who We Are

We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients and culture. We offer a dynamic environment with driven, fun and flexible individuals, who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that’s on the move.

Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020 and 2021 , we are one of the fastest growing technology companies in Ireland, with additional offices in the US and UK.

This is an opportunity to contribute to our culture and join a company that’s on the move. We live the FWI|Poppulo company values each day and they are key to everything we do.

“Bring Your Best Self”, “See It”, “Own It”, “Solve It”, “Better Together”

FWI|Poppulo is an equal opportunity employer.

We disclose your personal information to our private equity sponsor, Vista Equity Partners, and its affiliates, including Vista Consulting Group (collectively, “Vista”), for administration, research, database development, workforce analytics and business operation purposes, in line with the terms of this Privacy Policy. Vista processes and shares your personal information with its affiliates, including other Vista portfolio companies, on the basis of its legitimate interests in managing, administering and improving its business and overseeing the recruitment process and, if applicable, your employment relationship with Four Winds Interactive LLC. If you have consented to us doing so, we also share your personal information with other Vista portfolio companies for the purpose of

being considered for other job opportunities in the pooling system, both inside and outside the EEA. Please find a full list of all Vista portfolio companies at: https://www.vistaequitypartners.com/companies/ and Vista’s privacy policy at https://www.vistaequitypartners.com/privacy/. Where this requires us to transfer your personal information outside of the EEA, please refer to the FWI Privacy Policy for further details on cross-border transfers. In connection with the recruitment process, your personal data may be transferred outside of the EEA to iCIMS and/or Greenhouse, Hirebridge, LLC and Criteria Corp., which provide applicant tracking and evaluation services. Hirebridge, LLC and Criteria Corp. have agreed to comply with the EU Standard Contractual Clauses to ensure that your personal information is adequately protected whilst outside of the EEA.