Larks Restaurant Supervisor

   Job Title: Larks Restaurant Supervisor 

Reports to: Restaurant Manager 

Summary of Position: 

The Restaurant Supervisor assists the Manager by overseeing and executing the restaurant operations during scheduled shifts. He/she ensures our service standards are met by providing customers with prompt service and quality food/beverages in a welcoming, positive and clean atmosphere. The ideal candidate will enhance the mission of Neuman Hotel Group to provide personalized service and genuine hospitality.  

Essential Duties and Responsibilities  

• Understands completely and conforms to all policies, procedures, standards, guidelines and training programs for Neuman Hotel Group.  
• Approaches all encounters with guests and colleagues in a friendly, service-oriented manner. 
•  Monitors setup, maintenance, cleanliness and safety of dining, retail and bar areas. 
•  Acts as Manager on Duty in the absence of Manager. 
• Manages the completion of the opening and/or closing checklist. 
• Remains alert of complaints and/or unsatisfied guests and responds appropriately to ensure guest satisfaction. 
• Minimize employee turnover by assisting with new employee training, setting clear performance expectations, providing positive reinforcement for successful performance and giving respectful and encouraging coaching as needed. 
•  Provides timely feedback to store manager on employee performance and morale. 
• Maintains clean and orderly back areas, pre-function areas and storage areas. 
• Conducts inventory monthly or as directed. 
• Follows all health, safety and sanitation guidelines for all products. 
• Contributes to the profitability of the restaurant by finding new methods for increasing sales. 
• Maintains high level bar standards of service. 
• Makes a continuous effort to improve job skills, knowledge and education. 
• Willing to perform other job-related tasks that may not be included in this job description 

Qualifications 

· Minimum of 1-2 years food & beverage supervisory experience required 

· Bartending experience preferred 

· Must have comprehensive knowledge of food and beverage operations, service standards, guest relations and etiquette 

· Extensive wine knowledge strongly preferred 

· Ideal candidate will have excellent verbal and written communication skills  

• Able to create a positive team dynamic with fellow managers and staff  
• Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results  
• Must have a passion for hospitality  
• Food handler’s permit and OLCC permit or ability to obtain them 
• Must be able to work flexible shifts and schedules, including weekends, holidays and overtime  
• Must maintain composure and objectivity under pressure 
• Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests  
• Must be able to lift and carry up to 50 pounds, stand for long periods of time and bend, kneel, squat and reach occasionally throughout a shift