What are the responsibilities and job description for the Technology Assistant position at g&m?
Department: Technology
Job Description
At g&m, our purpose is to love what we do, and to constantly challenge the status quo. We believe in cohesive company culture and happy employees; who, in turn, strive for excellent customer service.
We started in 1975, helping friends with their personal and business insurance needs. Upholding the core tenet of transparency, we created an online platform for consumers, from all backgrounds, that enables best-informed insurance choices. Our goal is for the greater public to see g&m as THE insurance platform truly worthy of their trust.
Install and maintain computer systems and networks aiming for the highest functionality. You will also “train” users of the systems to make appropriate and safe usage of the IT infrastructure. The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability. Reports directly to Manager, Technology.
A day in the life:
- Installing and configuring computer hardware, software, systems, networks, printers & scanners
- Provide orientation and guidance to users on how to operate new software and computer equipment
- Monitor and maintenance of desktop, network devices and peripherals
- Administration of ID user such as creation of user accounts, resetting passwords and manage security
- Organize and schedule upgrades and maintenance
- Perform troubleshooting to diagnose and resolve problems (debug, repair, replace)
- Ensure security data, network access and backup systems.
- Generate schedule and ad-hoc reports for management and users
What you need:
- Degree in Information Technology or equivalent
- At least 2 years of experience in desktop applications, networking and server maintenance
- In depth understanding of diverse computer systems and networks
- Great troubleshooting abilities and attention to detail
- Able to work independently and communicate with all levels of staff
- Knowledge and experience in the following:
- Experience in network equipment
- Experience in Managing Active Directory
What we offer:
- Centrally located office in Anson Road, connected to Tanjong Pagar MRT
- Flexi working hours for employees with commitments
- Agile office environment to promote more collaboration
- Regular company and team outings
- Accommodative time off program
- Comprehensive Medical coverage
Why g&m:
We believe that happy employees are the most productive employees. And that has always been our motto for the office environment.
