Baggage Service Agent-MSP Airport

G2 Secure Staff is expanding and looking to add to the Baggage Service Agent (BSO) Operations in Minneapolis–Saint Paul International Airport (MSP)

Title: Baggage Service Agent

Shift: part time

The BSO Agent meets and greets arriving passengers in the claim area and provides assistance and information to individuals meeting arriving passengers. Determine service needs of customers, assisting with all baggage issues, including lost articles, lost, damaged, and stolen luggage. Actively participate in the Safety Management System (SMS)

What does a BSO Agent do?

• Make baggage arrival announcements when customers arrive in the claim area, providing information and instructions. Log each flight as bags are delivered to the claim area. Updates records with later arriving bag information
• Monitor the delivery of baggage and handle irregularities associated with the internal baggage process
• Initiates BMAS files for lost, damaged, and stolen baggage. Updates BMAS files with information pertinent to the claim. Provides appropriate airport information as required
• Monitors damage claims and makes settlements
• Coordinate the return of lost and damaged luggage to customers. Prepare bag delivery orders and arrange delivery using bag delivery services or other available means
• Process and secure unclaimed luggage, update BMAS, and create a BMAS on-hand record in SABRE. Coordinate on-hand bags, update BMAS desk requests, and contact passengers regarding unclaimed baggage
• Coordinate with Ramp services regarding bag deliveries and missing bags. Update records with late-arriving bag information
• Assist customers with Skycap requests
• Monitor baggage delivery and complete baggage delivery quality checklist
• Must be familiar with all FAA/Airline/Company regulations
• Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.
• Comply with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities
• Actively participate in the Safety Management System (SMS)
• Miscellaneous duties as assigned

What skills are required to Join the Team?

• Must be 18 years or older
• One year of customer service experience
• Must submit to and pass a drug screen and background check
• Must meet all requirements to obtain an airport SIDA badge and Customs Seal (if applicable), including successfully completing a background check and ten-year work history.
• Must have a reliable mode of communication and transportation

Language Skills:

· Ability to communicate effectively in the English language

· Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks

· Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers, and the public

· Must also possess and utilize effective listening skills

Why G2:

· Healthcare Benefits

· PTO Paid Time Off Benefits

· Company Matched 401k Options

· Employee Discount Program

· Employee Assistance Program

G2 Secure Staff, LLC is a preferred provider of aviation support services to all major airlines in the United States. Based in Irving, Texas, G2 Secure Staff employs 11,000 aviation professionals at 88 U.S. airports, offering reliable aviation services, including ground handling, cabin cleaning, customer assistance, and security solutions, optimizing quality and efficiency for our clients.

EOE/M/F/D/V/SO

This posting does not apply to Colorado and New York City. The salary for this or similar positions may differ based on the location’s cost of living or Living Wage Ordinances.

Job Type: Part-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Work Location: In person