What are the responsibilities and job description for the Shift Lead Supervisor position at Gabb Wireless, Inc.?
As a shift lead supervisor you will collaborate with the shift leads, supervisors, and operations management. You will oversee shift leads
- Lead, inspire and motivate the team to assist in the culture of creating success
- Hold weekly 1:1s with agents to discuss KPIs and drive progress
- Write up and deliver any needed corrective actions or PIPs
- Coordinate agent schedule changes, adjustments, and PTO requests
- Communicate effectively with leadership on departmental projects, priorities, and goals
- Understanding of queue, and queue management best practices
- Firm understanding of Gabb products and processes
- Coordinate with Tech leads to communicate updates and trends
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