What are the responsibilities and job description for the Trainer position at GalaxE.Solutions?
What You Will Do:
At GalaxE we value people and are committed to diversity and inclusion where our employees are made to feel comfortable and are encouraged to be authentic. We focus on cultivating both traditional IT and non-traditional, new collar, workers through our Outsource to America®, program.
Sound like you? Join us and find out for yourself what it means for you, and your career, to be part of the GalaxE team. Let’s build something, together. #WeAreGalaxE
Equal Opportunity Employer/Veterans/Disabled
Physical Requirements:
For more information, please visit https://www.galaxe.com/
- The Trainer maximizes call center agent’s effectiveness by ensuring agents have thorough knowledge of the processes and provide positive customer experience
- The Trainer is responsible for the initial orientation and continual training of agents typically in a classroom environment
- The desired candidate will be responsible for delivering training modules and providing classroom training
- The Trainer will also work with Leadership to ensure they understand the training environment, have up to date reporting on training progress and will identify current and ongoing training needs
- Manage and evaluate training activities and progress to ensure course objectives are met
- Work with subject matter experts and Call Center Leadership team to develop and implement training for call center agents, according to defined methodology, policy and procedures
- 3 years of training experience (call center, directory assistance, classroom computer-based, technical or help-desk preferred)
- 3 years of call center experience
- Excellent presentation skills - ability to present ideas, concepts, concerns, and questions in a well thought out, positive, and professional manner in a classroom environment
- Experience in arriving at, scheduling & creating Modules based on Flash Coaching requirements
- Excellent conflict resolving skills, Interpersonal skills, and ability to effectively communicate & work with other Program verticals on Process Improvement Initiatives.
- Experience with managing a dynamic and diverse classroom environment
- Ability to work independently in a dynamic, fast-paced atmosphere
- Education: Bachelor’s degree in related field
GalaxE is a professional IT services firm that specializes in platform-driven solutions and the use of automation to achieve enterprise business transformation and mission-critical change for some of the largest companies in the world. Using our proprietary solution set, GxFource®, we apply machine learning techniques and predictive analytics tools as part of a broad artificial intelligence strategy that provides effective impact and data-driven business transformation.
Since its founding, GalaxE has been dedicated to advancing the benefits of technology. As we continue that legacy and look to the future, a focus on business enablement through agile, cost-efficient, and effective integration of people, process, and technology anchors our success. We revolutionize change in the costs of doing business that transform companies and their ability to leap beyond the competition.
At GalaxE we value people and are committed to diversity and inclusion where our employees are made to feel comfortable and are encouraged to be authentic. We focus on cultivating both traditional IT and non-traditional, new collar, workers through our Outsource to America®, program.
We are always looking for passionate, entrepreneurial-minded innovators and disrupters; game-changers that take ownership of the work they produce and bring it each and every day. Working with like-minded team members you will get a chance to discover, develop, and use cutting-edge technologies to transform the way we deliver creative business solutions.
Sound like you? Join us and find out for yourself what it means for you, and your career, to be part of the GalaxE team. Let’s build something, together. #WeAreGalaxE
Equal Opportunity Employer/Veterans/Disabled
Physical Requirements:
- Prolonged periods of remaining stationary at a desk and working on a computer
- Must be able to lift to 15 lbs., as needed
- Must be able to work on-site (corporate/client offices), as needed (not applicable for 100% remote roles)
- Occasionally required to bend, kneel, crouch, and reach overhead.
- Hand-eye coordination necessary to operate computers and various pieces of office equipment.
- Specific vision abilities required include close vision, the ability to tolerate fluorescent lighting, and the ability to adjust focus.
Employees must be able to perform the physical requirements of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees requiring accommodations to perform the essential functions of their jobs, absent undue hardship.
For more information, please visit https://www.galaxe.com/
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