What are the responsibilities and job description for the Order Management Coordinator position at Gale Pacific USA, Inc?
TITLE
Order Management Coordinator
REPORTING TO
Customer and Consumer Care Manager
LOCATION
Fontana, CA
OVERVIEW OF ROLE
The order management coordinator is responsible for leading GALE Pacific’s order processes and cover evolving business requirements. This role acts as an interface between customer service, warehouse operations, procurement, sales, and accounting to ensure business demands are processed timely and accurately. The ideal candidate is a change agent who embraces evolving responsibilities and helps transform the operation to better serve customers and drive sales growth.
JOB RESPONSIBILTIES
Oversee the order process from placement to delivery, deeply understand the order process to include cancelations, amendments, and troubleshooting of issues; analyse trends and assist in planning for seasonal business demands.- Collaborate with warehouse staff to ensure efficient daily processing of orders and quick resolutions of issues; Work together to regulate order flow in alignment with available and inbound stock against customer requirements.
- Provide executive summary of open order status indicating risks to fill, inventory or other key metrics; support customer requests for reporting and work with sales to provide information as needed; independently develop value-added KPI’s to measure dynamic risks and trends.
- Provide analysis of customer sales related to overall GALE Pacific business to provide concise insight of point-of-sale (POS) trends, historical view of customer sell-through and inventory levels, and support for forecasting and demand planning.
- Ensure customer portals and other communications platforms are maintained in a timely manner; seek optimizations where possible to streamline communication flow.
- Oversee the business process of custom blind orders Work closely with production teams to monitor order volumes, identify delays, and proactively address bottlenecks in the system.
- Troubleshoot system transactions to identify issues with order processing or EDI errors; Work closely with sales team to investigate EDI problems, with IT as needed, and with other teams in the operations to identify process issues leading to errors.
- Troubleshoot and seek enhancements to ERP system processes and integration with production workflow, coordinate master data improvements with product management, sales, and accounting.
- Analyse detailed sales performance against costs and provide data to sales and marketing teams for rationalization of SKU’s.
- Collaborate on continuous improvement projects for custom blind production; support equipment troubleshooting, maintenance and planning.
EXPERIENCE
Bachelor’s degree preferred.- 1-3 years of Operations or Production experience
- ERP troubleshooting experience, Microsoft Dynamics AX a plus
- Salesforce Service Cloud Experience a plus
- Expert MS Excel
- Strong communication and interpersonal skills
- Work experience within the home improvement industry, consumer durable goods, seasonal categories, textiles industry and/or window shade manufacturing industry is preferred.
- Display a high level of critical thinking and problem-solving skills along with the willingness and ability to challenge assumptions to drive change and improvement across the organization.
LANGUAGE
Able to fluently read, comprehend, write, and communicate in the English language.- Proficiency in Spanish and or French is a plus.
PHYSICAL DEMANDS
Frequent periods of standing and sitting- Ability to easily move or lift fifteen (15) pounds without assistance.
- Ability to hear, with or without, a hearing aid.
- Ability to see clearly, with or without, the aid of glasses or contact lenses.
WORK ENVIRONMENT
From time to time the incumbent may be exposed to moderate noise levels associated with the operation of machinery and the manufacturing process.