What are the responsibilities and job description for the Client Manager position at Gallagher?
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.
How will I impact the business?
As the Client Service Manager you will ensure delivery of exceptional service to Gallagher’s clients by actively managing client accounts. You will work with our sales team to ensure client satisfaction. We will rely on your leadership skills to help guide our Client Service associates and create a learning environment. You apply your business insight and strong dedication to service to create depth in our client relationships.
- You will manage increasingly complex accounts with a strong focus on self-funded business while collaborating with senior teammates
- Utilizing Gallagher’s resources and tools, you will create effective client deliverables
- You support the employee benefits Client Service Cycle to ensure a seamless renewal process. We measure success based on retention and our renewal target is 95%.
- You will resolve service-related issues independently but know when to raise concerns to more experienced client service team members
- Prepare RFP’s, coordinate vendor responses, support negotiations, analyze and spreadsheet proposal results, and develop the client presentations
- You will "cross-solve" with your clients to communicate resources available within Gallagher that we may not currently provide (Pharmacy Practice, Retirement Services, HR Consulting, Voluntary Benefits, etc.)
- Guide and support new hires and account associates
- Complete internal professional development programs to gain an understanding of the insurance industry and GBS processes
- We ask our team to exemplify the highest ethical standards, promote ethical behavior and uphold The Gallagher Way
What skills will make me successful in this role?
- You possess strong communication skills that will allow you to build professional relationships with both internal and external partners. We are a collaborative team and look for teammates who understand the importance of deadlines and are open to constructive feedback.
- Adaptable and remain composed and in an environment that requires balancing multiple priorities in any given day
- You actively seek to develop your professional skills and improve efficiency
- You are innovative and rarely satisfied with the status quo! You love to generate new and practical ideas and aim to continuously improve
- A desire to learn Gallagher’s tools, systems, and shared resources
- We look for the people who go the “Extra Mile” to achieve results that benefit the client, the Branch and Gallagher
Do I have what it takes to be considered?
- Bachelor’s Degree plus 3 or more years client service and/or claims management experience
OR
- High School diploma degree/GED with 8 years client service and/or claims management experience
- Appropriately licensed
- Able and willing to travel approximately 25% of the time
- Working knowledge of Microsoft Windows applications and MS Office
Gallagher Benefit Services, Inc. (GBS), a division of Gallagher, is a company that touches businesses and their employees on a personal level. At the core, our job is to help protect the health and well-being of employees and their families and provide for their financial security—all while allowing employers to attract and retain the people they need to grow and succeed. As you consider the value of working for our team, remember your talent, winning attitude and strong performance will be highly valued as our business continues to grow.
- Bachelor’s Degree plus 3 or more years client service and/or claims management experience
- High School diploma degree/GED with 8 years client service and/or claims management experience
- Appropriately licensed
- Able and willing to travel approximately 25% of the time
- Working knowledge of Microsoft Windows applications and MS Office
- Interested candidates must submit an application and resume/CV online to be considered
- Are you 18 years of age or older or can you demonstrate legal capacity to enter a contract
- Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
- Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
- Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement which requires, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure