What are the responsibilities and job description for the Operations Training Specialist position at Gallagher?
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.
The role of Operation Training Specialist is concentrated on driving and supporting the learning and development needs of operational staff within an assigned branch, region or functional area Additionally, this person will leverage full life cycle instructional design skills to build curriculum needed to deliver high-quality service training and will deliver learning and development strategies and solutions, as well as drive adoption and implement learning reinforcement tactics.
Key responsibilities further include:
- Identifying and evaluating learning assets included in the role-based curriculums
- Developing new learning assets designed to meet business needs, which may include materials for classroom-based learning, PowerPoint presentations, discussion guides, facilitator guides, web-based training, job aids and performance support tools, assessments, certification programs, etc.;
- Delivering training in a classroom and/or a webinar setting;
- Collaborating with HR, business management, and various functional teams to vet and align on milestone training deliverables, collaborate on the development and review of materials, and implement/rollout of new training courses/materials.
- Interprets internal or external business issues and recommends solutions/best practices.
Required:
- Bachelor’s degree in organizational development, human resources, business, or related field.
- 3 years directly applicable experience in insurance or financial brokerage.
- Proficient in developing and following individual work plan(s).
- Strong written and verbal communication skills.
- Proficient in using MS Office applications with key strengths in PowerPoint, Visio, and Project.
- Up to 10% travel, with specific area of travel being within assigned region and at times, travel to Gallagher headquarters.
Preferred:
- Professional certification (Certified Professional in Learning and Performance – CPLP) or equivalent training experience preferred.
- Insurance and/or customer service learning and development experience preferred.
Work Traits:
- Able to collaborate with clients and key stakeholders to identify learning needs
- Build out materials and implement them in a way that leads to behavior change.
- Excellent presence and ability to build and sustain professional relationships at all levels of the organization.
U.S. Eligibility Requirements:
- Interested candidates must submit an application and resume/CV online to be considered.
- Are you 18 years of age or older or can you demonstrate legal capacity to enter a contract?.
- Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation.
- Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization.
- Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure.
Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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