What are the responsibilities and job description for the Assistant Manager position at GameStop?
SUMMARY Under general supervision, the Assistant Store Leader supports the Store Leader in all facets of store operations, which includes providing and developing a solution selling culture through creating unique and complete selling solutions for every guest.
The principal business outcome for this position is to ensure that a selling culture is consistently modeled and maintained using elements of GameStop's buy, sell, trade, and reservation business model, The Circle of Life, by providing outstanding guest service experiences.
This includes assisting with product selection, purchases, returns and answering questions while ensuring the store is clean, well-organized, properly merchandised at all times.
This position supervises Guest Advisors and Senior Guest Advisors in the absence of the Store Leader.
Assistant store leaders model behaviors and actions that are needed to ensure every guest has an experience in the store which reflects our top notch guest service.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*
- Provide best in class guest service: promptly and personally greet guests, respond to guest concerns and complaints quickly, effectively and courteously; align guest needs with GameStop product and benefit solutions, and recommend additional items as appropriate, applies all selling behaviors during every transaction, and ensure every guest is thanked for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store to engage them.
- Process guest purchases/return transactions via Point‐of‐Sale computer system via PC keyboard, including making accurate change, placing merchandise in a bag, and removing receipt from the printer to give to guest, ensuring the guest receives exceptional service throughout the interaction
- Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally, using the phone greeting provided by GameStop which reflects our commitment to top notch guest service • Promote GameStop’s unique guest benefits, some examples are: new title reservations program, and Power Up Rewards guest loyalty program • Assist with supervising staffing levels to achieve optimum guest service at all times and ensure that best‐in‐class guest service is consistently provided
- Provide timely and appropriate feedback to the Store Leader concerning staff performance and address as directed, ensuring everyone is aligned with the store leaders guest service expectations
- Assist the Store Leader with training store associates in all aspects of their job responsibilities, including company/store policies procedures, guest service expectations and guideline
Job Type: Full-time
Pay: $16.95 - $18.95 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
- 2 years
- 3 years
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Every weekend
- Monday to Friday
- Weekend availability
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $17 - $19
