What are the responsibilities and job description for the Trainer – Facilitation position at GameStop?
Description:
GameStop is seeking an experienced Trainer to join our Guest Care Team. The position will be on-site at our Customer Service Center in Pembroke Pines, Florida. As Trainer, you will be the champion of our onboarding experience. Your responsibility will be to provide a challenging yet rewarding experience to our new hires, helping them level up into confident and mighty guest care agents.
What Your Journey Will Look Like
Guiding Guest Care new hires in a physical setting for the first two weeks of their GameStop adventure
Evaluate each new hire’s performance and behavior to determine next course of action, supporting the employee experience as well as business needs
Preparing new hires to become ultimate Guest Care agents by educating on our culture, policies, procedures and mindset
Providing an engaging experience and teaching in a way that’s hands-on, creating an enriching experience for new hires
Assessing and addressing gaps in trainee understanding or training material
Coaching new hires in real time
Review results produced from new hire classes to address and improve on gaps
Qualifications
High School Diploma
Bachelor’s Degree preferred
1-2 Years exceptional presentation and facilitation skills
High energy and a positive mindset that is contagious
Understanding of Adult Learning Theory and basic principles of Adult Education
Experience in facilitating new hire training programs
Ability to inspire and help new hire trainees evolve through the training program
Heavy interpersonal skills to communicate effectively with all contacts
Professional appearance and demeanor
Ability to translate business needs into training strategies and drivers to provide successful outcomes
Strong experience in all Microsoft office products and training technology platforms
Able to flex to business needs and adjust/compromise plans as needed
Ability to stand, speak, and lead sessions for prolonged periods of time on a constant basis.
Flexibility to travel occasionally as needed
