What are the responsibilities and job description for the Customer Service Supervisor position at Ganahl Lumber Co?
CUSTOMER SERVICE SUPERVISOR
Ganahl Lumber is looking for a Customer Service Supervisor to join our team in our Costa Mesa team. This position is fast paced and requires the ability to multitask while supporting our sales team and solving problems for our customers.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. The ideal candidate should have the following skill set:
- Excellent attendance
- Ability to maintain a positive attitude under pressure
- Excellent communication skills both verbal and written
- Proficient with Accuterm, scheduling, ticket writing, credit memo, with some Microsoft Word and Excel
- Well versed on order processing
- Product knowledge in multiple lumber and building materials categories is a plus
- Ability to research of sales history
- Works well with team to accomplish common goals
Requirements:
- Bachelor’s degree or equivalent is preferred.
- 1-2 years proven experience in supporting client success
- Excellent written and verbal communication skills
- Ability to address complaints and issues with effective solutions and a positive attitude
- Passion for delighting customers with above and beyond service
- Excellent time-management and prioritization skills
- Familiarity with CRM system
About Ganahl Lumber:
Ganahl Lumber Company is the oldest lumberyard and hardware supply store in the State of California. Since 1884, we have been a family and employee owned business selling building supplies and hardware for pro contractors and DIY enthusiasts alike. Our products include tools, paint, building materials, millwork, doors and windows. With ten convenient store locations, we serve customers throughout the greater Los Angeles metropolitan area.
This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. Additionally, Ganahl Lumber Company reserves the right to revise the job description at any time. All active employees must be able to satisfactorily perform the essential functions of the position and that, if requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Your employment with Ganahl Lumber Company is at will. Nothing in this job description shall be interpreted to be in conflict with or to eliminate or modify in any way, the at-will employment status of the Ganahl Lumber Company employees.
