IT Support Associate

Performs the day-to-day operations involved with technical project support and information technology (IT) related user/system support including, phone support, technical installations, technical requirements, and distributed computer services. Respond to team member calls and emails for IT support through providing support via the telephone, virtual, email, or in-person to respond to team member inquiries and resolve routine issues. Strong analytical skills required including thorough understanding of how to resolve user requests on technical support. Responsible for providing effective, accurate and timely customer service for all internal and external customers as well as team members by using excellent, in-depth knowledge of IT issues. When necessary, assume any position as needed and/or directed to achieve company’s daily output needs.

• Responsible for all hardware, hardware is defined but not limited to desktop computers, laptops, iPads, Surfaces, monitors, printers, cell phones, keyboards, mice, desk phones, scanners, speakers, headphones, flash drives, external drives.
• Responsible for compiling and maintaining a comprehensive list of all hardware by person and location.
• Responsible for all hardware recycling.
• Performs the day to day operations involved with technical project support and information technology (IT) related user/system support including, phone support, technical installations, technical requirements, and distributed computer services.
• Respond to team member calls and emails for IT support through providing support via the telephone, virtual, email, or in person to respond to team member inquiries and resolve routine issues.
• Coordinate installation/repair, modification for telephones, iPads, cell phones, desktops & laptops, and peripherals.
• Install and configure new hardware and software including PCs, laptops, printers, and updates.
• Apply hardware and software patches and bugfixes. Proficient in Microsoft tools such as Excel, Word, Outlook, and SharePoint.
• To learn, be proficient and adapt to new technologies, for example Epicor P21, SQL and Crystal Reports.
• Prioritize requests setting to low, medium, high, or urgent.
• Multitask incoming calls and onsite customer and manager Hardware/Software requests.
• Proficient in Microsoft tools such as Excel, Word, Outlook, and SharePoint.
• Proficient in supporting Windows, iOS and Microsoft 365 Suite.
• Education/Equivalent Training Required, Help Desk training cert/Microsoft Certification(s).
• 2 years of technical support experience on Windows system, LAN and Wi-Fi.
• Willingness to learn and expand areas of knowledge.
• Fundamental knowledge of IP Phone system.
• Excellent organization and written communication skills.
• Experience in configuring new PCs, Laptops, and printers.
• Ability to adhere to company guidelines.
• Comfortable working in a Team Environment where knowledge sharing is essential.
• Comfortable working with outsourced support organization.
• Excellent interpersonal communication skills.
• Ability to adapt to new technologies.

Travel required: travel to our facilities and includes some overnight & weekends in New Jersey, Pennsylvania, South Carolina, Georgia, and remote employees on the east coast.

Competitive wage commensurate with experience as well as medical, dental, vision, voluntary benefits, flex spending accounts, 401K, and PTO.

Background checks will be conducted on all final candidates. All offers of employment at Garden State Tile are contingent upon clear results of a thorough background check and if deemed necessary as per the essential job requirements; additional background searches including Drug Testing, Driving Records and Credit History will be completed.

Garden State Tile believes that in order to build the best team we must hire using an objective lens. We are committed to fair hiring practices, hiring team members for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class.