What are the responsibilities and job description for the Service BDC Representative position at Gary Crossley Ford LLC?
Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? Gary Crossley Ford, a renowned automotive dealership in Kansas City, is seeking a dedicated and dynamic individual to join our team as a Service BDC Employee.
Responsibilities:
- Manage incoming service appointment requests via phone, email, and online channels.
- Schedule service appointments efficiently, taking into account technician availability and customer preferences.
- Provide accurate and detailed information to customers regarding service offerings, pricing, and appointment logistics.
- Follow up with customers to confirm appointments, address inquiries, and ensure overall satisfaction.
- Collaborate with service advisors, technicians, and other team members to streamline the service process.
- Utilize customer relationship management (CRM) tools to maintain accurate records and communication history.
Qualifications:
- Previous experience in customer service, preferably in an automotive or dealership setting.
- Strong communication skills, both verbal and written.
- Exceptional organizational and multitasking abilities.
- Proficient computer skills, including familiarity with CRM systems.
- Positive attitude and a customer-centric mindset.
Benefits:
- Competitive salary with performance-based incentives.
- Health, dental, and vision insurance coverage.
- Retirement savings plan options.
- Ongoing training and professional development opportunities.
- Employee discounts on vehicle purchases and services.
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