Clinical Development and Strategy Manager

• Responsible for building and coordinating all Behavior Technician weekly schedules, ensuring client
  clinical needs are satisfied.
• Coordinates with human resources to manage technician work availability
  including planned and unplanned absences.
• Uses sounds judgment to match technician attributes to client needs, understand client level of acuity
  and preferences in human resource allocation.
• Stay attuned to client situations to anticipate needs and proactively intervene when compatibility issues
  may jeopardize client’s care or continued relationship with Gateway.
• Coordinate with clinical staff, including Behavior Consultants (BCs), Board Certified Behavior Analysts
  (BCBAs), and Clinical Directors (CDs) to fulfill client scheduling needs.
• Appropriately, timely, and positively handles client and employee outreach and coordination of services. 
• Maintain client direct therapy schedule based upon authorized hours from insurance payor, maintains
  integrity of client-service continuation.
• Makes determination and recommendations on viability of client
  continuing therapy.
• Ensure that the development and ongoing maintenance of all scheduling activities adheres to Gateway
  standards of quality, consistency, and accuracy.
• Provide disciplinary feedback and action to Behavior Technicians, up to and including termination.
• Exercise independent judgment to proactively examine and troubleshoot client situations to ensure
  provision of high quality level of services.
• Monitor clinic capacity levels and engage in collaborative actions to ensure appropriate resource
  management.
• Exercise discretion and independent management of client services based upon Gateway policies and
  procedures, and in accordance with Gateway organizational philosophy/mission.
• Oversee and maintain accurate and organized client and employee notes, data, and reports for internal
  and external processes.
• Maintain client privacy in accordance with HIPAA regulations and with Gateway policies and procedures
  manual.
• Work cooperatively and courteously with internal staff and outside stakeholders including school
  personnel and administration, and outside service providers.
• Coordinates with Senior Management on day to day clinical operational issues.

QUALIFICATIONS/EDUCATION

Education:
High School Diploma required, Bachelor's Degree preferred

Experience/Qualifications:

• At least 6 months prior experience as a Behavior Technician for Gateway Pediatric Therapy
• Previous customer service experience
• Proficient in Microsoft Office products
  
  

KNOWLEDGE/SKILLS/ABILITIES

• Strong verbal and written communication skills
• Applied Behavior Analysis (ABA) knowledge and application
• Excellent customer service skills
• Strong organizational and problem-solving skills
• Ability to make decisions under pressure
• Strong attention to detail

WORK ENVIRONMENT AND PHYSICAL DEMANDS

Physical demands:

• Hearing, and vision in order to operate phone, computer and facsimile.
• Must be able to communicate both verbally and in writing.