Client Care Specialist

Client Care Specialist

Pay Rate: $17/hr 

We’re Agape Pet Services , part of the Gateway Services family of brands. Our Virginia Beach, VA Care Center is an inclusive home to a warm, friendly crew, who take pride in the meaningful work they do. 

ABOUT GATEWAY SERVICES INC.: 

Gateway Services is North America’s leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150 locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.

Please visit Gateway Services Inc. to learn more about us. 

LOCATION: Virginia Beach, VA

SHIFT SCHEDULE: M-F 7:30AM-4PM

SUMMARY:

HOW YOU WILL MAKE AN IMPACT/KEY RESPONSIBILITIES:

• Act as the face of our company, welcoming pet parents and other site visitors
• Answer and route phone calls and emails
• Create and present financial estimates and bills, as well as handle payments and refunds
• May assist in setting up visitations, presenting aftercare options (including urns and memorial items), and memorial item pick ups
• Ensure client facing areas are clean and tidy

WHAT YOU NEED TO SUCCEED:         

• You like working with people and feel comfortable building and maintaining relationships with other industry professionals and pet parents
• You’re caring, patient, kind, and empathetic
• Solutions come easy to you – problem-solving and quick thinking are your thing
• Punctuality and accountability are important to you
• You’re able to work independently or as part of a team
• You don’t mind a fast-paced environment and can execute tasks accurately
• You have a strong attention to detail and take pleasure in making things right
• You bring a sense of calm and confidence to each situation

WORKING CONDITIONS: 

• An office setting, working at a desk using phones and computers
• Frequent bending and lifting, (20lb minimum weight)
• Overtime and weekend work may be available during busier times
• You may occasionally handle deceased pets

YOU’LL LOVE WORKING WITH US BECAUSE:

The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with!

OUR CORE VALUES:

• People First
• Exceed Expectations
• (HIT) Honesty, Integrity, Trust
• Be Passionate and Caring
• Continuously Improve

WHAT YOU CAN EXPECT FROM US: 

• Generous salary and benefits package includes:

• 3 national medical plans that pay 100% after the members’ deductible and copays
• 2 national dental plans that cover many services at no cost to the plan members
• National vision plan
• Company paid Life/ AD&D, STD and LTD for all full-time employees
• Chance to purchase additional Life/AD&D coverage at discounted rates
• Critical Illness, Accident and Pet insurance are offered as an employee’s choice
• Tax savings account: HSA, Health and Dependent Care FSAs
• 401(k) Retirement plan 

• Potential for Career Growth 
• Employee Assistance Program
• Paid Holidays & Time Off
• A Sense of Community 
• Great Hearts & Minds Scholarship Program 
• Gateway Tuition Reimbursement Program

Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at hr@gatewayservicesinc.com.

New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov.