What are the responsibilities and job description for the Helpdesk Technician position at GCyber?
Who We Are:
GCyber specializes in securing and maintaining critical mission and business systems in complex, high visibility environments.
Our most important asset is our people. We are committed to recruiting and cultivating a diverse workforce that is passionate about solving complex problems that enhance national security and improve capabilities for the Federal Government. We are seeking passionate problem solvers who share our commitment.
We offer career development and training opportunities so you continue sharpening your skills and learn new technologies whether you are just getting started or a lifelong veteran of the industry. For more information about the GCyber culture and the services we provide, head to our website at www.gcyber.com.
GCyber Benefits: 11 Paid Federal Holidays, Personal Time Off, Health Insurance, Dental Insurance, Life Insurance, Vision Insurance, Short-Term and Long-Term Disability, 401K w/matching, Commuter Benefits, Health Savings Accounts
The Opportunity:
Support the installation and documentation of new and/or updated Inside Plant cable infrastructure to include conduit, cable trays, copper, coax, fiber and all associated elements in the Pentagon, Mark Center, & other JSP-supported buildings within the National Capital Region (NCR).
What You Will Do:
You will answer customer calls and respond to voicemails in a timely manner. You will work service tickets by evaluating, prioritizing, solving, and escalating all tickets to the appropriate Tier support. You will work the service tickets for the life span of the ticket and keep notes with the status.
You will need excellent customer service skills and insure timely resolution of issues for customer satisfaction.
Minimum Qualifications and Experience:
Secret Security Clearance required at start date
Associates Degree in a related Information filed
Customer Service Experience
IAT II Certification – (Security , CCNA – Security, CND, CySA , GICSP, GSEC, SSCP)
GCyber is an Equal Opportunity Employer. This means you don’t have to worry about whether your application process will be fair. We consider all applicants without regard to race, color, religion, age, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, veteran status, or disability.
For future job notifications please be follow GCyber on LinkedIn. https://linkedin.com/company/gcyber
