Help Desk Technician

Help Desk Technician

HELP DESK TECHNICIAN

Purpose:

Manage and resolve help desk requests for IT infrastructure support

Job Duties:

• Monitor HelpDesk email for new requests related to IT infrastructure


• Resolve issues and communicate status to team via HelpTrack


• Assist with maintenance of corporate communication infrastructure (phone, email, fax)


• Prepare and configure workstations for new employees


• Prepare and configure workstations for Disaster Recovery team


• Assist with maintenance of deployed servers


• Assist Network Administrator with short and long term infrastructure objectives

Qualifications and Requirements:

• College degree preferred, not required.


• Two years related experience and/or training; or equivalent combination of education and experience.


• Use intuition and experience to complement data when making recommendations.


• Demonstrate attention to detail.


• Gather and analyze information skillfully; Works well in group problem solving situations.


• Complete projects on time and budget.


• Maintain confidentiality; Listen to others without interrupting; Remain open to others' ideas and try new things.


• Balance team and individual responsibilities; Exhibits objectivity and openness to others' views; Contribute to building a positive team spirit.


• Ability to read and interpret written information.


• Prepare and support those affected by change.


• Look for ways to improve and promote quality; Demonstrate accuracy and thoroughness.


• Conserve organizational resources.


• Work with integrity and ethically; Uphold organizational values.


• Follow policies and procedures; Complete administrative tasks correctly and on time; Support organization's goals and values.


• Follow instructions, respond to management direction; Take responsibility for own actions; Keep commitments.


• Exhibit sound and accurate judgment; Include appropriate people in decision-making process.


• Demonstrate accuracy and thoroughness; Look for ways to improve and promote quality; Apply feedback to improve performance; Monitor own work to ensure quality.


• Meet productivity standards; complete work in timely manner; Strive to increase productivity.


• Prioritize and plan work activities; Uses time efficiently.
  
  

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Interested candidates please send resume in Word format to locktr@gdhinc.com Please reference job code 89660 when responding to this ad.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran's status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Applicants with disabilities that require an accommodation or assistance in applying and/or for interviewing, please contact HRassist@gdhinc.com