What are the responsibilities and job description for the Customer Program Management Manager position at GE?
Job Description Summary
Lead the cross functional team to deliver on all program(s) deliverables within the terms and conditions of the contract and business case. Impacts the team's ability to achieve service, quality and timeliness of objectives. Subject to Commercial policy objectives. Has independence in achieving commercial objectives within operating budgets and operating guidelines. There is moderate autonomy within the role to enter into/execute Commercial arrangements. High levels of Commercial judgment are required to achieve outcomes required.Job Description
- All contract performance related activities, tied to customer(s) or program(s).
Perform as interface between the customer and the internal business team, managing the transfer of information and requests. - Assure timely resolution of issues, keep the customer advised of the progress of the program, and negotiate changes, variations, solutions to issues.
- Responsible for adherence to contract service, operations, and performance specifications, as well as financial & technical metrics specific to contract.
- May also support proposal and negotiations.
- Developing commercial expertise across one or more countries, product lines, markets, sales processes, or customer groups. Influences policy and ensures delivery across large and/or diverse sales territories.
- Interprets internal and external business challenges and recommends best practices to improve products, processes or services. Utilizes understanding of industry trends to inform decision making process.
- Leads others to find creative solutions to address complex projects, product lines, markets, sales processes, or customers.
- Has the ability to evaluate quality of information received and questions conflicting data for analysis. Uses multiple internal and external resources outside of own function to help arrive at a decision.
- Typically a 2nd line Commercial Manager with senior professional direct reports.
- Has ability to attract and retain talent. Often manages medium to large teams.
- May lead functional teams or projects with moderate resource requirements, risk, and/or complexity.
- Communicates complex messages and negotiates mainly internally with others to adopt a different point of view. Influences peers to take action and may negotiate with external partners, vendors, or customers.
Required Qualifications
- Bachelor’s degree from an accredited university or college (or a high school diploma / GED with at least 9 years of experience in program management)
- Minimum of 5 years of experience in program management
Desired Characteristics
- Strong experience managing and negotiating contracts
- Strong oral and written communication skills
- Strong interpersonal and leadership skills
- Demonstrated ability to analyze and resolve problems
- Demonstrated ability to lead programs / projects
- Ability to document, plan, market, and execute programs
- Established project management and leadership skills
This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE will require proof of status prior to employment.
Additional Information
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes
