What are the responsibilities and job description for the Geek Squad Manager position at Geek Squad?
As the Geek Squad Manager, you’ll be responsible for day-to-day operations inclusive of the Precinct (computer and PC repair service) and Auto tech Bay (Auto installation fulfillment services). You’ll be accountable for leading a team of Agents in a manner that fosters a world class Client experience and drives exceptional business results. Key responsibilities:
- Manages the day-to-day operations of the Precinct and Autotech Bay including: scheduling, merchandising standards, expense management, inventory integrity, security and protection of Client assets
- Provides work direction, training and development for a team of Diverse Agents. Monitors Agent skill set achievement
- Communicates and coaches a team of Diverse Agents to help achieve Company strategy, local business plans and execute SOP
- Analyzes and evaluates both financial and Agent performance to develop plans that drive Precinct and Autotech Bay performance and overall Services revenue
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Manages the entire store operation while acting as Manager on Duty including:
- Monitor sales activity, employee productivity, merchandising standards, customer service, and processing
- Provide direction and management authorization as needed
- Resolve complex client/customer issues
- Review/generate management reports as needed
- Assists Clients per SOP to solve their technology needs which range from setting up new services on a new product/solution, to fixing/troubleshooting or repairing a solution we’ve already sold
- Assists the General Manager with recruiting, hiring, and retaining a diverse Agent workforce in line with headcount guidelines
Basic Qualifications
- 1 year of experience as a Leader in Business, Military or other fields
- 2 years of experience in Customer Service or related field
- Ability to analyze and manage a budget (labor, expenses, revenue)
Preferred Qualifications
- Associate Degree or higher in Computer Science, Business, Management or related fields
- Retail Experience
- Consumer Electronic Repair/Service Experience
- Prior experience in selection, hiring, and performance management
Join our team!
While you're busy delivering on our belief of making technology work for our customers, we're working to ensure you are rewarded for your passion, energy and commitment. Our pay for performance philosophy rewards results and offers you opportunities to grow in your career and increase your earning potential.
Ready? Let's do this!
If you are ready to make a difference in the lives of our customers and employees, click on the apply button below. The application will take about 15 minutes to complete and if you meet the requirements, you can expect to hear from us within 24-72 hours.
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