Call Center Representative

The Customer Service Representative is responsible for providing support to the

Sales team and Sales Center. The ultimate goal of this role is to serve as a liaison between the company

and its customers regarding product availability, delivery, order entry, order status and problem

resolution.

Duties and Responsibilities

• Answers calls, incoming texts for the Region in a timely manner, while providing Industry leading

customer service

• Follow the “know your customer” protocol at all times

• Input customer orders: assist customers in making product selections by asking questions and

actively listening to identify customer needs. Suggest alternatives and additional products based

on customer needs and promotions available.

• Input order at locations that is most convenient for the customer.

• Use tools and knowledge to service customer needs on the first call. (Discern when customer

issue needs to be escalated)

• Research and source products for customers using a variety of tools, including calling sales

centers to ensure product availability.

• Provide pre-order and post order support; order management from the point of entry to invoicing.

• Follow up promptly on all customer requests for information, quotes, alternative parts and

pickup/delivery dates. Document accurately the reason for customer calls as well as resolution.

• Provide customers with self-help tools for future needs. ie: Gemaire.com

• Proactively communicate with customers about any expected delays or issues with their order.

• Assist customers with online warranty process.

• Understand and promote ongoing sales initiatives.

• Maintains knowledge of new and existing products and inventory by participating in training,

reviewing catalogs, web-sites and internal resources

• Work closely with vendors, credit and sales departments to provide high customer service.

Required Qualifications

• High School Diploma or equivalent with 2 years of Counter Sales, Call Center or Customer

Service experience; or Associates Degree with 1 year of Counter Sales, Call Center or Customer

Service experience

• Must have strong customer service soft skills

• Must be well organized, detail oriented and have good computer/data entry; should be proficient

in MS Office applications (Word, Excel, Outlook).

• Must possess the ability to problem solve and multi-task

Job Type: Full-time

Pay: $19.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Commute:

• Doral, FL 33122 (Preferred)

Work Location: In person