Outbound Sales Representative

Company Background

Gemline is an award-winning, design-centric supplier of high-quality branded consumer products to the promotional products industry. Gemline is ranked as the 13th largest industry supplier by the Advertising Specialty Institute and was named the 2021 Supplier of the Year. The Company’s product line consists of a wide range of bags, luggage, business accessories, drinkware, electronics, stationery, writing instruments, gourmet foods and gifts. In addition to its strong portfolio of house brands and Gemline-branded products, the Company offers other high-quality retail brands such as American Tourister®, Anker®, Corkcicle®, Cuisinart®, Igloo®, MiiR®, Modern Sprout®, Moleskine®, Osprey®, Paper Mate®, Samsonite®, Sharpie®, Slowtide®, Soapbox®, W&P® and Zebra®.

On multiple occasions, and as recent as 2021, Gemline has received the honor of being recognized as a Great Place to Work by PPB, a leading industry publication. Gemline’s Corporate Social Responsibility (CSR) efforts are focused on making a positive impact on society through environmental stewardship, ethical business practices, charitable giving and diversity, equity and inclusion leadership. Providing an exceptional customer experience to all customers is the Company’s number one priority! Every associate has a role in delivering that experience through Gemline’s foundational values of trust, integrity, humility, diversity, community and truth. The Company’s success is driven by its associates’ success – “Pride in People, Pride in Product.” Gemline’s culture is filled with collaboration, initiative, engagement, continuous problem solving, strong value for safety and respect for people.

Gemline® is looking for an Outbound Sales Representative who will be responsible for growing market share and retaining customers through outbound calls/emails and client relationship development. They will be responsible for all activities with the accounts. This position will report to the Outbound Sales Manager.

Primary Responsibilities include:

· Grow revenue from an assigned group of accounts by making a high-volume of daily phone calls and emails

· Grow our market share of each account by opening new contacts and expanding our product category penetration

· Continually uncover new needs from clients and develop product solutions to meet them

· Use a CRM tool to manage your daily tasks, your revenue pipeline and your overall client communication

· Work regional trade shows AND customer events as needed (may involve overnight travel)

· Aggregate feedback from accounts to assist in product and promotion development

· Participate in all activities to enhance sales and provide an exceptional customer experience.

· Other duties as assigned

Required Skills & Experience

· Proven track record of making a high-volume of daily outbound phone calls/emails

· Proven track record of growing revenue from an assigned group of accounts

· Proven track record of goal attainment and planning skills to help achieve sales quotas

· Ability to work independently

· Excellent verbal and written communication skills and the ability to build immediate rapport with customers

· High level of competitiveness, positive attitude and an eagerness to learn

· High School degree or equivalent; College preferred

· 1 - 2 years of outbound sales experience

· MS Office Suite

· Experience with CRM software a plus

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance
• Work from home

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• Lawrence, MA 01843: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location