Product Designer - Experience Planning

Job Description Hybrid - This position does not require an employee to be on-site full-time to perform most effectively. The employee’s role enables them to work at a GM facility or off-site as frequently as needed or desired. This position requires an employee to be onsite 1-3 times per week. Do you want to help define the in-vehicle user experience of the future? Do you have a passion for customer-centered design? Are you looking to create amazing digital products that solve real problems and exceed customer expectations? Then, imagine what you can do as part of a multi-disciplinary team tasked with Humanizing Mobility, designing future generations of connected and electric cars and trucks, and transforming the automotive industry. Our User Experience team is seeking a talented and passionate Product Designer in the Advanced In-Vehicle space to create world standard, forward thinking, in-vehicle user experiences. As a Product Designer, you will collaborate with the customer, strategists, other designers, user researchers, technologists, and business stakeholders to craft meaningful experiences for our customers through thoughtful design. The ideal candidate will have strong interaction design skills, a portfolio of customer-centered designs, and a passion for designing holistic digital products and experiences for mid-term and longer-term future. Key Characteristics Innovative Thinker – You look beyond the obvious solutions to align with customer needs and desires by creating something new and engaging. You have an eye toward the future and you take calculated risks. Empathy – You put the customer first. You are curious about how people live, work, and think. You enjoy meeting customers and understanding how and why they use your products. Creativity – You can generate numerous solutions to a problem. More importantly, you can screen out bad ideas and identify good ones. In our collaborative environment, you need the ability to brainstorm and create without ego or attachment to any one idea. Design Communication Skills – You can communicate broad concepts as well as fine detail through written, graphical, and interactive media. You can convey design solutions through sketches and visualizations, as well as through prose. Collaboration Skills – You’re a natural collaborator, welcoming ideas from any source and able to build on them to make the work of your team successful. You’re open to feedback, know how to give and receive critique, and how and when to defend design decisions. Comfortable with Ambiguity – You are comfortable working in an environment where problems and solutions are not well defined. You can handle change, shift gears comfortably, and decide and act without knowing the total picture. Self-Driven – You don't wait for the word "go". You start thinking, solving, ideating sketching, communicating and collaborating without hesitation. Responsibilities • Stay abreast of new technologies and interaction paradigms both in the competitive set as well as other industries • Create interaction designs and supporting visuals for in-vehicle displays and controls, while clearly demonstrating customer-centered design principles • Create design deliverables that communicate your work to those responsible for production development including study plans, sketches, logic and flow, interactive prototypes, wireframes, mockups, and user interface specifications • Imaginatively assemble working prototypes where hardware solutions may not yet exist • Work with product owners and key stakeholders to identify opportunities to innovate, implementing them as part of the overall customer experience to get feedback, and identify opportunities to improve the customer experience • Act as a bridge between the work in Advanced UX, UX Strategy and Near-Term Product Design to ensure the vehicles we're designing today can start be to readied for longer term UX plans • As a member of the Innovation Committee, provide support to Near-Term UX teams to help enable their domain-based innovations come to fruition Requirements • 5 years creating user interfaces, digital products, or complex software applications across a range of channels (e.g., embedded systems, mobile, web) • BA/BS degree or training in HCI, Human Factors, User-Centered Design, User Experience Design, Interaction Design, Visual Design, Product Design, or related • Strong portfolio with work samples showcasing expertise in user experience design, visual design, creativity, and innovative design thinking • Experience incorporating user research into the design process • Strong visual, verbal, and written communication skills • Proficient in common design tools like Illustrator, Photoshop, After Effects, Sketch and Figma • Proficient in at least one prototyping tool like Axure or Adobe XD Preferred Qualifications • Automotive experience or knowledge • Android OS and Material Design experience or knowledge • Prototyping experience (software and/or hardware development experience a plus) • Graduate degree or post graduate training in HCI, Human Factors, User-Centered Design, User Experience Design, Interaction Design, Visual Design, Product Design, or related Be part of something amazing and come work alongside some of the most accomplished minds in the industry. We’re providing a community for designers who want to make an immediate and significant impact. If you are driven to create a better, customer-focused, more usable and delightful mobility future, then this is the right place for you. About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team. Benefits Overview The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others: • Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents; • Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family; • Company and matching contributions to 401K savings plan to help you save for retirement; • Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values; • Tuition assistance and student loan refinancing; • Discount on GM vehicles for you, your family and friends. Diversity Information General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer. We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities. Equal Employment Opportunity Statements GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about: Our Company Our Culture How we hire Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility. Explore our global locations