What are the responsibilities and job description for the Client service coordinator position at Generations Home Care?
Client Services Coordinator / Scheduler for Generations Home Care, LLC
Generations Home Care, LLC is a growing owner-operated agency that provides non-medical, in-home care and support services to older adults aging in place.
The co-owners are strong business women that encourage and empower other women to excel. Generations Home Care, LLC is both client and employee centric.
We are here to provide care, compassion and support.
The Client Service Coordinator / Scheduler will be responsible for staffing cases, assessing new clients, providing resources to the clients and building rapport with our in- field care professionals.
This position will work side-by side with the Owners, Recruitment and Retention Director, Community Care Liaison and In-Field Lead Care Professional.
We work in a collaborative team environment and support each other every step of the way. Our agency is forward looking and celebrates our business wins! Generations Home Care, LLC is dedicated to appreciating the hard work and efforts of our entire team.
As the Client Service Coordinator, you will be responsible for :
- Set the staffing schedule for caregivers in our WellSky staffing system
- Build rapport and relationships with our staff, clients and referral sources
- First Impression Director for calls coming into the office
- Answer & triage calls from caregivers, clients and prospects
- Responsible for caregiver compliance
- Assist with other related administrative duties / projects, as assigned by owners
- Ensure consistent accuracy of database and file information for both caregivers and clients
- Collaborate with leadership team to accommodate client staffing needs
- Send daily updates to the leadership team
- Lead on-call working in a shared rotation of the on-call phone - (weekend on-call bonus pay)
Skills / Qualifications :
- Prior scheduling / staffing experience a must , preferably with in-home care or home health
- Case Manager or Social Worker preferred!
- Scheduling and tracking authorizations for VA home care programs is a huge plus!
- Learns quickly and has strong problem-solving and critical thinking skills
- High attention to detail and strong work ethic
- Present in a professional manor
- Outstanding communication skills both verbal and written
- Excels at customer service and has strong interpersonal skills
- Organized and the ability to multi-task
- Able to work independently and in fast paced team environment
- Proven leadership and management experience and develops strong relationships with co-workers
- Proficiency in basic computer software programs. ClearCare / WellSky experience desired but not required
- Person who is flexible, reliable and a team player
- Understanding of the Continuum of Care
Benefits :
- Great team environment and company culture
- Flexibility of work schedule
- Smaller caseload
- Competitive base salary
- Staffing bonus program
- Weekend on-call bonus
- Auto Allowance
- Results driven time off
- Accrued sick time
- 401K
Job Type : Full-Time Salaried
$50,000- 53,000 per year depending on experience
Staffing Bonus Program (with bonus potential to earn over $55K)
keywords : flexibility, assessment, time management, scheduler, home health, client care manager, patient care coordinator, health care, social services, case management, networking, critical thinker
Member businesses are independently owned and operated. Your application will go directly to the member business, and all hiring decisions will be made by the management of that business.
All inquiries about employment at these businesses should be made directly to the business location, and not to Home Care Association of America.
Last updated : 2024-08-17
Salary : $50,000 - $53,000
