What are the responsibilities and job description for the Member service representative position at Genesis Health Clubs?
Purpose : Responsible for all account receivable operations to ensure financial growth and success of the company. Maintains and assists members and potential members with financial questions.
Assures outstanding customer service and member retention.
Essential Duties :
- Data entry of all membership records and accounts including new members and changes to accounts
- Answer multiple phone lines
- Records daily payments
- Responsible for all billing statements, notification, arrangements, and collections of past due accounts
- Attends all staff and club meetings and events
- Complies with the Genesis Health Club staff policy handbook
Expectations :
- Present a professional demeanor at all times when representing the club.
- Provide input in developing strategies to support club goals and objectives.
- Develop and build a team atmosphere among staff and departments.
- Influence and motivate other staff members to perform at their maximum capacity.
- Ability to respond to common inquiries or complaints from members.
- Assists with all aspects of front desk operations and customer service when required or as needed.
Requirements :
- Minimum 1year experience in a customer / member service position.
- Basic math aptitude
- Working proficiency in a Windows environment with basic work processing and data entry skills
Last updated : 2024-07-27
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