: Senior Clinical Operations Area Director Non-Clinical

POSITION SUMMARY: The Senior Clinical Operations Area Director is responsible for efficient and
profitable management of Genesis Rehab Services' operations. This position is also responsible for
marketing rehabilitation services within the areas assigned within the region. The Senior Clinical
Operations Area Director monitors the standards of clinical services being delivered and maintained in all sites of service. The scope of responsibility of the Senior Clinical Operations Area Director is greater than that of the Clinical Operations Area Director, both in size and responsibility.
RESPONSIBILITIES/ACCOUNTABILITIES:
1. Oversees and directs management of all Area clinical operations, including those Areas reporting in to the Senior Clinical Operations Area Director.
2. Ensures accountability to the provision of evidence based care and adherence to care delivery
standards.
3. Reviews monthly department and individual therapist outcomes and supports staff in identifying
strategies to improve outcomes as needed.
4. Assists Clinical Operations Area Directors in identifying and removing barriers to treatment and
providing clinical education to meet the needs of the patient.
5. Takes responsibility for the development and support of all direct reports and staff in their Area,
to include rounding, second-tier rounding, coaching and mentoring.
6. Monitors the standard of clinical services being delivered and maintained in all sites and ensures
an ethical and compliant product is being delivered.
7. Reviews strategic plans with senior management to achieve the goals of Genesis Rehab Services,
and ensures that policies and procedures of the company are consistently followed.
8. Conducts Area Director and Director of Rehab meetings on a regular basis to communicate,
develop and remove barriers to patient care and increase customer satisfaction.
9. Assumes responsibility for marketing the services of Genesis Rehab Services within the assigned
areas in conjunction with Business Development.
10. Accepts responsibility for meeting budgetary goals and financial P-L for the assigned areas.
11. Meets clinical education needs of their Areas.

12. Assures compliance (CI - Quality) in their Areas.
13. Assumes responsibility for and participates in Area corporate integrity investigations and quality audits in conjunction with the compliance department and other departments as necessary.
14. Ensures appropriate levels of staff to meet patient and customer needs. Ensures that customer
expectations are being met and monitors satisfaction levels; creates monthly reports for customers and schedules quarterly in-person meetings.
15. Assures new contracts are initiated according to GRS standards in conjunction with Business
Development.
16. Develops and maintains relationships with customers and payers.
17. Acts as a resource to the Area Directors and Directors of Rehab for the performance appraisal and clinical performance management of staff.
18. Assists with clinical orientation and ensures that there is a quality orientation process for new
rehab staff.
19. Provides orientation, coaching and mentoring to new Clinical Operations Area Directors and
Directors of Rehab.
20. Oversees the operations of student placements.
21. Performs other related duties as required.