What are the responsibilities and job description for the Desktop Support position at Genesis10?
Job Description
Genesis10 is currently seeking a Desktop Systems Specialist with our client in their Milpitas, CA location. This is a 12 month contract position.
Summary:
If you have the described qualifications and are interested in this exciting opportunity, please apply!
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
Benefits of Working with Genesis10:
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Summary:
- Role requiring senior level person to jump in and work with IT department.
- Work on SNOW ticketing queue; creating help desk tickets; notifying team members via email when taking an open request and when the request is completed.
- Support onsite (Zoom) conference rooms; setting up conference rooms to use technology services (e.g., presentations, network connections, and audio/visual); performing daily checks of conference rooms to ensure all equipment is working properly.
- Support and handle new hire tasks, provision new systems for replacement and new hires setup.
- Service End-User Walk-Ups and by Phone.
- Assists in determining suitable software and/or hardware to meet user requirements.
- Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers.
- Performing regular maintenance on PC equipment such as computers, notebook computers, printers, and auto-switches; scanning computers for viruses.
- Maintaining an inventory of PC hardware equipment and software programs.
- Providing relocation of PC systems as needed.
- Meeting and coordinating with other local Technology department members on product installation, training, and support.
- Coordinating with other areas and departments of the firm where overlap exists to develop efficient procedures and communications to streamline processes regarding product installation, training, and support to satisfy various department needs.
- Assisting with special projects on various issues as needed.
- Documentation; write and update documentation of all IT/Systems Processes.
- May conduct training programs designed to educate an organization's computer users about basic and specialized applications.
- 5 years of experience in related field; supporting end-users (in person) in a corporate environment.
- Knowledge of WIN 7/10.
- Be able to troubleshoot; WIN 7/10, Office 365, computers/laptops SW and HW (on windows).
- Be able to troubleshoot video conference rooms.
- Communication skills: be able to assist users and explain issue in non-technical terms for user to understand and communication clearly with other team members verbally, written, and process flow charts.
- Excellent customer service skills, strong attention to details with excellent follow up is preferred, with a sense of urgency daily interaction with user and team.
- Able to work independently as well as with a team.
- Able to lift to 40 pounds of technical equipment.
- Knowledge of network implementation, server hardware, software installation, and maintenance, in coordination with other corporate IT teams.
- Knowledge of ITIL and ITSM best practices.
- Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
- 4-year college degree in relevant field.
- Mac knowledge.
- IT COMPTIA certifications; 2 years.
- General knowledge of networking such as TCP/IP routing on WANs and LANs, switches, firewalls, VPN's, SAN and wireless.
If you have the described qualifications and are interested in this exciting opportunity, please apply!
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
Benefits of Working with Genesis10:
- Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years.
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF)
- Remote opportunities available
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Salary : $31 - $38
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