What are the responsibilities and job description for the Tech Support Specialist position at Genesis10?
Job Description
Genesis10 is seeking a Tech Support Specialistfor a 12-month contract/possible perm position with a financial services client located in Pittsburgh, PA. This is a hybrid opportunity.
Summary:
Responsibilities:
Qualifications:
Range: $24.00 - $26.00 per hour.
If you have the described qualifications and are interested in this exciting opportunity, apply today!
Genesis10
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Summary:
- Genesis10 is currently seeking a qualified candidate who can provide Client Service - supply quality support to clients with complex transactions and processes daily.
- Independently assists clients by responding to phone, email, and other inquiries regarding company products, services, and procedures.
- Responds to client questions on our client's product features and provide technical assistance for issues that have been escalated by junior team members.
- Researches and resolves moderately complex operational or client issues.
- Routes issues that cannot be addressed at the point of contact to the appropriate team, in accordance with documented procedures.
- Assists in providing status updates on problem resolution and outstanding issues to other teams.
- Assists with process improvement by contributing ideas to improve team efficiency.
- Provides guidance to less experienced staff. Responsible for the quality and completion of own work.
Responsibilities:
- Provides support to all IT-related activities and initiatives using established procedures, including guidance, assistance, coordination, and follow-up on straightforward IT problems and ensures resolution.
- Provides local smart hands capability and maintains management of End-user Assets.
- Provides IT/Desktop support services including frontline subject matter expertise to employees to ensure that all service levels are achieved, and local and organizational changes are supported including the provision of established procedures, including guidance, assistance, coordination, and follow-up on straightforward IT problems and ensures resolution and smart hands activity.
- Supports the onboarding and implementation of new products and services and supports end-user engagement and education of technology services.
- Responsible for the maintenance and upkeep of the organization's tracking of end-user assets and responsible for diagnosing and resolving technical hardware and software issues.
- To understand the configuration and functionality of site technology (including any space where technology is consumed)
- To have basic troubleshooting knowledge to support the primary products and services used by the end-user employee base.
- Working knowledge of diagnosing and resolving technical hardware and software issues, Internet connectivity, and Microsoft operating systems and Office suite.
- Contributes to the achievement of team objectives.
Qualifications:
- Bachelor's degree in a related discipline or 2 years' experience in a Tech Help Desk support capacity in lieu of a degree.
- Flexible support hours between 8:30 am 8:00 pm, Monday - Friday. Possible on-call support over weekends.
- The ability to speak Spanish is a plus.
- Have good problem-solving skills.
- Must be able to come into the Pittsburgh office.
- Only candidates available and ready to work directly as New Journey/Genesis10 employees will be considered for this position.
- Able to work as a W2 employee of Genesis10 (no corp to corp)
Range: $24.00 - $26.00 per hour.
If you have the described qualifications and are interested in this exciting opportunity, apply today!
Genesis10
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
- Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years.
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF)
- Remote opportunities available
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Salary : $24 - $26
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