Center Lead

Role Summary
The Center Leader is responsible for the local leadership and management of a GenesisCare Oncology Center, facilitating the delivery of high-quality patient centred services. The key focus of the role is to manage Center operations, and lead Center teams in accordance with best practice indicators in patient care, quality, safety, people and financial management. In addition, the Center Leader will be the lead or be contribute to a portfolio of work that will assist with the improvement or performance and standardization across GenesisCare.

Some of your key focus areas in the role:

• Manage Center operations and lead Center-based teams in accordance with best practice indicators in patient care, quality, safety, people and financial management.
• Lead and/or contribute to a portfolio of work that will assist with the improvement of performance and standardisation across GenesisCare.
• Identify and/or develop key internal and external relationships, opportunities for future service provisions and potential referrer or doctor partnerships.
• Act as a representative of the GenesisCare purpose, values and strategy.

Reporting lines:
As the Center Leader, you report directly to the Operations Manager or an otherwise agreed senior leader such as the General Manager.

You have direct reports:

• Unit Leaders (Treatment)
• Lead or Nurse Unit Manager
• Senior Patient Services Officers

Reporting lines and direct reports may change from time to time in line with the requirements of the role.

Your key responsibilities:
Patient Experience

• Promote and drive a a patient centric approach to service delivery, taking responsibility to lead this at the Center level as well as to provide input into broader service delivery initiatives.
• Build, implement and maintain a positive patient experience at the Center, measured through Center Net promoter score results
• Review patient satisfaction surveys as the basis to gain, interpret and communicate feedback to the team to help shape the patient experience, and ensure these are issued and collected regularly
• Act on feedback provided by patients, to ensure continuous improvement of the patient experience, and ensure timely corrective actions are implemented where patient issues arise
• Manage staffing levels at the Center as needed and during times of leave to ensure the patient experience is not compromised.

Leadership

Portfolio Management

• Contribute to the coordination and leadership of the practice by managing or contributing to a designated portfolio of work as delegated by the General Manager or Operations Manager.

Change Management

• Actively support and champion GenesisCare and specific oncology initiatives to drive culture, quality, efficiency and access, taking on a leadership role within particular projects where required.
• Ensure change initiatives are prioritised and supported locally
• Lead effective consultation and engagement with team, through positive, transparent and timely communication designed to build awareness, create trust and support change adoption
• Ensure change is embedded locally through celebration of successful change implementation and ongoing refinement of processes. Ensure change is actively managed until it is considered normal practice.
• Ensure Global and National strategic priorities are effectively communicated to the team, and appropriately communicate feedback on change or national /global strategies upwards to ensure alignment and

cohesion between local . national / global initiatives

Capability Development & Team Culture

• Drive a dynamic and innovative culture within the Center/team where individuals inspire each other to continuously deliver exceptional outcomes and care for our patients
• Lead, promote and contribute to an effective multidisciplinary team at the relevant Center and across the practice, through appropriate skills analysis, capability mapping, and credentialing management
• Support all team members to develop and grow in their role, ensuring talent is identified and supported to take on new opportunities, individual capability gaps managed effectively, and future planning is

undertaken to ensure critical roles are maintained through effective succession planning.

• Work in partnership with the Pre-Treatment Leader to support the planning function, through effective RT rotations, talent and succession planning.

Quality & Safety

Quality & WHS

• Develop and maintain a culture of quality and continuous improvement across all clinical functions
• Lead the accreditation of the Center and contribute to the Practice’s accreditation under the NSQHS undertaken by the chosen accrediting body and any other regulatory compliance.
• Promote and manage health and safety at the Center by ensuring regular inspections, audits and training is undertaken effectively and regularly, either by directly undertaking such task or through

appropriate delegation to an appropriate member of staff.

• Review, investigate and act on Riskman data
• Ensure all team members are aware of, trained in and adhere to GenesisCare policies and procedures and health and safety and compliance requirements:

o Local instructions.
o Clinical protocols and procedures; and
o Hospital policies and procedures (where co-located and as necessary).

• Ensure the Center complies and is appropriately licenced to provide services.
• Maintain local adherence to all contracts such as leases, equipment maintenance, service agreements (and associated KPI’s) and insurances.
• Ensure the practice is compliant with regulatory requirements such as equipment, Center and staff registration and licensing in liaison with the nominated Quality Systems Manager and Operations Manager.
• Manage the implementation of all equipment replacement including but not limited to training, change management, protocols/procedures and resourcing.

Operational Excellence – SOF & LEAN

• Understand & implement process of continuous improvement
• Understand and utilize dashboards and metrics designed to measure quality and operational excellence
• Implement, maintain, and measure success of LEAN operations and resourcing initiatives, in collaboration with key national and state leads.

Center Management

Financial Management

• Manages and is accountable for Center specific operating and capital budgets in line with business plans, with support with the GM and Operations Manager, to ensure KPI’s and targets are met.
• Working with the Operations Manager, take part in analysis of weekly and monthly activity data reporting including forecasting and review of the monthly dashboard and metrics.
• Execute month end processes and audits.
• Extract, analyse, draw conclusions and report on relevant clinical performance (incident management, waiting times, adherence to protocols etc.) using data.
• Identify efficiency and/or effectiveness improvements related to local Center planning, implement changes as required.
• Provide a forum to review and continuously improve Center’s performance.

Rostering

• Manage Center staffing levels to match projected activity within the Center, including effective use of the demand roster model and leave planner
• Ensure that sufficient time is allocated to enable training and development
• Design, plan, implement and manage efficient and effective Center workflow and workload to ensure all teams are effective and productive in their day-to-day roles, and particularly that Doctors are

supported during peak periods.

• Provide support to the other Center Leaders with the ability to cover during leave periods.

People Management

• Lead and manage all people management activities, including but not limited to:

o Effective recruitment, selection and onboarding of clinical (excluding doctors) and non-clinical team members
o Ensure effective completion of annual Goal / KPI setting, Mid Year and Annual Performance review, remuneration review and talent / succession planning
o Ensure HR, ADP, and Payroll processes are undertaken effectively, to support ADP and Payroll data accuracy and quality reporting

• Provide regular feedback and support to Center teams, to ensure high performance is recognised and rewarded, and poor performance is managed effectively and efficiently with support from HR
• Ensure effective communication and team cohesion by regularly holding effective team meetings, huddles and 1 to 1 check ins.
• Utilise HR reporting and metrics to ensure effective decision making and future planning

Stakeholder & Referrer Engagement

• Build strong relationships across key external and internal stakeholders.
• Identify local service gaps as areas of opportunity for future service provision.
• Support Doctors and Referrer Engagement team to build key local relationships, and to drive service volume and engagement initiatives.
• Manage relationships with key Center stakeholders, i.e. allied health partners, advocacy groups, co-located providers, PPP stakeholders etc, including attendance at forums, providing updates / reporting,

and actioning requests as required

• Represent GenesisCare at local functions and events as appropriate

Your key working relationships:
As the Center Leader, you need to develop strong relationships with the following internal parties:

• General Managers, Operations Manager and Center Leaders
• Pre-Treatment Leader
• National job family leads
• Relevant state-based job family leads
• Oncology operations team and other Shared Services partners
• All Doctors (relevant to state) and local clinical and clerical staff
• Related external specialist doctors and healthcare staff

In addition, the role will need to develop strong external relationships with various individuals/agencies/key stakeholders e.g. suppliers, landlords, State and Federal Government departments.

Experience:

• Proven ability to manage cross functional multi-disciplinary teams.
• Demonstrated understanding of clinical and/or business performance metrics.
• Previous oncology and/or healthcare experience.
• Demonstrated capacity to successfully perform in a complex healthcare environment.
• Ability to be agile and maintain resilience in the face of challenges and high volume
• Demonstrated acumen in people and process change management and implementing process improvements.
• Demonstrated understanding and experience leading clinical change and innovation initiatives.
• Proven ability to manage internal and external stakeholder relationships.
• Graduate level qualifications in a relevant area – a either Health care or business related.
• Demonstrated knowledge and application of health care standards, and relevant legislation.
• Proven workforce leadership and health care management experience (Desirable).
• Post Graduate qualifications in business or equivalent (Desirable).

Other requirements for this role:
Travel when required to other sites and/or leadership meetings.

Our purpose
Our purpose is to create care experiences that get the best possible life outcomes. Joining the GenesisCare team means a commitment to seeing and doing things differently. Asking what if and why not? And being focused on getting the best possible outcomes for our patients.

We are a team of 2,500 professionals who believe care should be focused on the individual, not the condition. That care should be available when and where people need it most and it should be designed to help give people the best life outcomes possible. We specialise in treating and innovating in cancer and heart disease, the two biggest diseases that impact people’s lives. We’re proud that we are designing better care for more people around the world every day.

Globally, we have more than 140 GenesisCare Centers to help us bring patients the right care. For radiation oncology, that includes Centers in the UK, Spain and Australia. We also offer cardiology and sleep services at more than 80 locations across Australia.

Today, we are a mix of highly trained healthcare professionals, innovative support staff and leaders who share a common purpose: to design care experiences that get the best possible life outcomes. We want you to share that sense of purpose, helping us deliver high quality care to the people who need it, in a way that is efficient and leverages our global network.

Our values
Empathy for all
We do all we can to understand the needs, emotions and ambitions of patients and each other. Because only through understanding can we work well together inside GenesisCare, and make the necessary difference to the experience and life outcomes of the patients we treat.

Partnership, inside and out
We achieve more together than apart, so we share, listen, and work as one. Designing better care will only be possible if we work together, with each other inside GenesisCare and with people and our partners from outside, who want the same things we do and who want be part of our purpose.

Innovation every day
We all contribute insightful, innovative ideas, both big and small. Because great ideas can come from anyone, anywhere, and we know that insight and evidence is the best way to unlock them, to design better care.

Bravery to have a go
We dare to make ideas happen, to make the impossible a reality, because at GenesisCare that’s our DNA. We will only fulfil our purpose if we try and learn, and commit ourselves to making things happen; after all, nothing means more to us than getting you the best life outcomes possible.

Quality and Safety
GenesisCare strives to continuously improve the quality and safety of our workers and services provided to our patients and their carers in line with our vision and values.

Accountabilities:

• Be aware and understand Safety and Quality accountabilities relevant to the role
• Lead and be accountable for sustainable Safety and Quality programs (including external review processes) and communicate outcomes
• Mitigate risks and hazards; proactively develop and implement risk reduction strategies and record outcomes
• Monitor compliance with the policies and procedures of the Safety & Quality Management System
• Be accountable for own actions and seek assistance when necessary
• Demonstrate knowledge/competency in performance of skills relevant to the role, including completion of mandatory training

Legislated individual Work Health & Safety Duties for all workers:

• Take reasonable care for your own and others’ health and safety
• Take reasonable care that any of your acts or omissions do not adversely affect the health and safety of others
• Comply, so far as you are reasonably able, with any reasonable instruction given by GenesisCare that would allow you to comply with the Work Health and Safety Act
• Co-operate with any reasonable policy or procedure of GenesisCare that has been notified to workers in relation to health or safety at the workplace