Service professional

Senior Services Engagement Director, Professional Services

Location : California, USA; Arizona, USA

Time Type : Full time

Posted On : Posted Yesterday

Job Requisition ID : JR104083

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees.

Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale.

Summary : The Services Engagement Director aligned to Professional Services drives revenue in assigned accounts while creating and fostering relationships with all levels of internal and external stakeholders.

This is a highly visible and strategically positioned individual contributor sales role. To succeed, you must understand customer needs, challenges, and expected business outcomes and provide them with Genesys solutions.

Job Duties :

• Cultivate business development opportunities and drive revenue within a specified region or list of named accounts by developing strategic business plans.
• Design and communicate persuasive content to capture the attention of our customers.
• Understand key business challenges and required outcomes for customers and effectively articulate the value proposition of the Genesys solution.
• Meet and exceed all quarterly and annual financial targets.
• Align with other functions through the customer buying cycle from contacting the customer through the retain and grow phases, alongside the other functions involved (AE, SDR, SC).
• Maintain extensive knowledge of current market conditions and customer buying strategies to negotiate and close business deals.
• Ensure 100% customer satisfaction and retention.
• Identify and foster strong, long-lasting customer relationships including trusted advisor relationships with key customer stakeholders and executive sponsors.
• Ensure our solutions' timely and successful delivery according to customer needs and objectives.
• Ensure customers are continuously updated on all the latest Genesys offerings.

Experience we're looking for :

• Successful sales track record within a SaaS organization preferably on the capability’s offerings side (customer management ecosystem vs. pre-sales).
• Experience selling on prem to cloud transitions to drive revenue and market share.
• 5-7 plus years of sales experience in Cloud or SaaS-based software sales in a customer-centric organization.
• Working within or strong understanding of Professional Services is preferred.
• Ability to influence across different functions internally without formal authority.
• Strong account planning and management skills, including mature negotiation skills.
• Positive attitude and high willingness to learn and share knowledge with coworkers.
• Proven experience in communicating and presenting to executives and stakeholders at different levels.
• Proven ability to increase your pipeline within current customers as well as net new logos.
• Confirmed ability to lead complex sales cycle, with a track record of successful revenue attainment.
• Ability to travel up to 50%.

Compensation : This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location.

This role might also be eligible for a commission or performance-based bonus opportunities.

$124,300.00 - $243,900.00

Benefits :

• Medical, Dental, and Vision Insurance.
• Telehealth coverage.
• Flexible work schedules and work from home opportunities.
• Development and career growth opportunities.
• Open Time Off in addition to 10 paid holidays.
• 401(k) matching program.
• Adoption Assistance.
• Fertility treatments.

More details about our company benefits can be found at the following link : Genesys Benefits.

About Genesys : Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries.

Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale.

Reasonable Accommodations : If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com.

Genesys is an equal opportunity employer committed to equity in the workplace.

J-18808-Ljbffr

Last updated : 2024-09-29

Salary : $124,300 - $243,900