General Manager

Position Summary:
GMs are responsible for the entire Cafe operation. This includes, but is not limited to the hiring, orientation, training and management of 25-50 employees and 2-5 assistant and shift managers, operational budgets exceeding one million dollars, restaurant inventory, operational spending and managing cash flows (i.e. their operation’s P&L)

GMs open 70% of the time, close 20% of the time and work a mid shift about 10% on average. During their work day they will be responsible for the start up of equipment and processes, banking activities, delivering food, working different stations in the operation as needed as well as ordering and receiving food items and restaurant supplies. Cash handling and following/completion of all systems.

GMs are directly involved with guest relations, supporting and contributing to company objectives and strategies, assist with opening other stores and assist their Area Director (AD) with promotions and marketing window roll-outs.

Job Tasks and Responsibilities:

• Responsible for managing employees
• Responsible for guest relations – recovery and sales building
• Responsible for inventory including ordering and receipt
• Delivers food - more frequently during peak hours of operation
• Responsible for start up of equipment and processes (open shift)
• Responsible for shut down and closing store (closing shift)
• Manages/follows up on cash handling systems and deposits
• Responsible for administration of the new hire orientation
• Responsible for accurate reporting of numbers
• Analyzing business results, formulating action plans, following up on plans already in place
• Responsible for cost control (P&L)/manages cash flow
• Conducts employee meetings
• Solves problems as they arise
• Manages safety committee and food safety
• Responsible for hiring and orientation of new employees
• Manages the catering operations including the Safe Driver program
• Coaches and develops employees at all levels
• Maintains CORE evaluation standards
• Knowledgeable in Human Resources
• Supports and contributes to company objectives and strategy
• Assists with opening other stores
• Executes company promotions, initiatives and roll outs
• Responsible for management development
• Smiling, friendly demeanor

Secondary Functions:

• Attend General Manager meetings for area/market
• Help with other positions in the Cafe
• Assist with other stores as needed
• Assist Area Director with administrative duties
• Open new locations as needed
• Answer phones/take orders as needed
• Deliver food to guests as needed
• Executes Catering Sales Initiatives as necessary, including but not limited to:

o Daily guest call backs
o Menu drops
o Community event coordination and execution
o Menu presentations and food tastings
o Identifying sales leads through active territory canvassing

Job Specifications and Requirements:

• High School diploma or equivalent.
• State Foodhandler card and ServSafe certification
• Minimum of 1 year experience in a Corner Bakery Cafe restaurant operations position or similar concept experience showing ability to lead and execute restaurant operations
• Possess strong guest service and communication skills.
• Organized and detail oriented.
• Knowledge of CBC CORE systems
• Completion of CBC Management Training program
• Proficient in use of Microsoft Outlook, Word, Excel and POS – Point of Sale systems.
• Bilingual (Spanish) a plus.
• Formal Leadership training experience such as Situational Self Leadership, Situational Leadership II a plus
• Must have a valid driver’s license with proof of insurance and be able to consistently pass an MVR

Salary : $48,000 - $60,800