What are the responsibilities and job description for the Call Center Agent position at Genpact?
Respond to customers through various channels including telephone (both inbound and outbound), internet, and written correspondence as appropriate. You will also perform research to complete back-office transactions
- Acquire detailed knowledge of product ranges and excellent service.
- Offer an excellent level of customer service, pro-actively serve customers across their product portfolio, handle high-volume customer inquiries across the product range.
- Follow clear instructions and guidelines to resolve customer enquiries at the first point of contact.
- Training is given to enable you to establish trust and resolve customer queries, handle complaints. Constant monitoring, mentorship, and development will be given to ensure continuous improvement.
- Collaborate with colleagues across multiple departments to provide a high-quality service to customers
- Recognize individual customer service needs and resolve their enquiry
- Provide resolutions to avoid customers having to call again, or have the call transferred
Job Type: Contract
Salary: $14.00 - $15.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
COVID-19 considerations:
Yes
Ability to commute/relocate:
- Bentonville, AR 72712: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Call Center: 1 year (Required)
Work Location: One location
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