Call Center Representative

• Respond to customers through various channels including telephone (both inbound and outbound), internet, and written correspondence as appropriate. You will also perform research to complete back-office transactions
• Acquire detailed knowledge of product ranges and excellent service.
• Offer an excellent level of customer service, pro-actively serve customers across their product portfolio, handle high-volume customer inquiries across the product range.
• Follow clear instructions and guidelines to resolve customer enquiries at the first point of contact.
• Training is given to enable you to establish trust and resolve customer queries, handle complaints. Constant monitoring, mentorship, and development will be given to ensure continuous improvement.
• Collaborate with colleagues across multiple departments to provide a high-quality service to customers
• Recognize individual customer service needs and resolve their enquiry
• Provide resolutions to avoid customers having to call again, or have the call transferred
• Ability to handle complaints, log complaints, and escalations with appropriate disposition code in the system
• Excellent customer service and social skills with the ability to recognize and support the specific needs of the most vulnerable customers
• Maintain and update customer-related information systems to ensure accurate records; collecting and accessing appropriate information relevant to your call type
• Process back-office transaction in the system related to customer remediation
• Keen to progress to other levels and will consistently self-assess your performance against agreed targets by working closely with your manager
• Work effectively as part of a team, recognizing how teams can deliver phenomenal results

Job Type: Contract

Salary: $15.00 - $16.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
yes

Ability to commute/relocate:

• Bentonville, AR 72712: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call center: 1 year (Required)

Language:

• Spanish (Required)

Work Location: One location