Hair Salon Receptionist

We are looking for a Salon Receptionist to act as the first point of contact for customers who visit our salon or contact us to learn about our services. Salon Receptionist responsibilities include greeting customers upon their arrival, answering clients’ questions about services via phone, email or in person and processing transactions. To be successful in this role, you should be highly organized and able to manage clients with grace, even during peak demand. Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers.

Responsibilities

· Warmly greet clients, upon their arrival and inform the stylist that the client is here.

· Book and confirm appointments via phone and email

· Process transactions (cash and credit cards) and issue receipts

· Offer beverages and chat with clients who are in the waiting area

· Welcome walk-ins, answer questions about services and schedule appointments based on availability

· Inform clients about new services and discounts

· Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)

· Update client records with contact and billing details, appointments and services offered

· Maintain a tidy reception area and assist with shop cleaning

· Great it applicant is able to work at more than one of our shops and be flexible on the location

Skills

· Proven work experience as a Salon Receptionist, Front Desk Representative or similar role

· Hands-on experience with POS systems

· Familiarity with processing transactions

· Excellent communication abilities (verbal, phone and email) with a customer service attitude

· Solid organization and record-keeping skills

· An ability to remain calm under stressful circumstances

· Punctuality is a must

Scheduled needed:

Mondays & Tuesdays 8:30 am-4:00 pm

Wednesdays: 2:00 p-9:15 pm

Thursdays: OFF

Fridays: 2:00 pm-9:15 pm

Saturdays: 2:00 pm-8:15 pm

Sundays: OFF

Pay: $14.00 - $16.00 per hour

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Flexible schedule
• Health insurance

Shift:

• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Every weekend

Experience:

• Customer service: 2 years (Required)

Shift availability:

• Night Shift (Required)
• Day Shift (Preferred)

Work Location: In person