Ocean Import Operations Supervisor

Summary:

The Operations Supervisor – Ocean Import is responsible for supervising the import personnel within the department. This position manages workflow to ensure maximum productivity is reached within all teams.

Job Duties:

• Develops Internal Operating Procedure (IOP) based on customer specifications
• Provides rate quotations as requested from our overseas offices and agents
• Reviews internal processes and implements new procedures to maximize efficiency
• Assists teams in resolving carrier, transportation and shipment issues
• Maintains positive customer relations via interaction and correspondence and addresses service issues
• Prioritize and delegate workload to ensure high customer service levels are met
• Employs thorough understanding of AES procedures, FMC regulations and IMO standards
• Trains, coaches, and supervises team members
• Assists with transportation and shipment issues
• Monitors AP/AR discrepancies and addresses accounting issues
• Assists in the enforcement of Ocean Export Policies and Procedures
• Monitor and forecast Export volumes for P&L purposes
• Develop and monitor KPI data for customer review
• Meet with local steamship and/or trucking company representatives in order to stay current with market conditions and ensure service/cost requirements are met
• Addresses employee disciplinary and performance issues and complaints
• Utilizes understanding of the proper processes to resolve problems according to industry standards
• Provide support as needed to Solutions and Implementation to successfully on-board new opportunities
• Other duties as required and assigned

Requirements:

• College degree preferred but not required
• Minimum 5 years relevant industry experience
• Minimum 2 years experience in a supervisory capacity
• Must be PC literate and proficient with Microsoft Word, Excel, Outlook and PowerPoint
• Experience with Cargowise a plus

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Strong written/oral communication, with the ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Ability to organize, plan and prioritize work, while developing specific goals and plans to complete tasks
• Ability to motivate, develop and provide direction to employees

Environment:

This job operates in a professional office environment and routinely uses standard office equipment. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle and/or feel and talk, hear and see. Employee may at times be required to lift up to 10 pounds, open cabinets and drawers, bend, stand and walk.

1The following statements are intended to describe the general nature and level of work being performed. They are not intended to be

construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

2 Job Duties as documented in this job description are considered “Essential Functions” and have been created by the standards of the

Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees

be able to perform “Essential Functions” of the job with or without reasonable accommodation. Reasonable accommodations may be made

to enable individuals with disabilities to perform the “Essential Functions”.